Business Operations Analyst
Business Operations Analyst
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Job Description
NCS Credit is the leader in providing credit professionals throughout the U.S. and Canada with proactive solutions to secure receivables minimize credit risk and improve profitability. NCS provides superior service and customized solutions to meet the needs of our clients.
We strive to provide an engaging and collaborative work environment focused on growth for our employees and our business. We are an NINE year Top Workplace award winner! Watch our Join the Team video and be part of the #1 Notice/Lien Service in the country!
Job Summary: The Business Operations Analyst plays a critical role in driving operational efficiency and strategic decision-making within the Operations department. This position is responsible for analyzing business processes identifying areas for improvement and implementing data-driven solutions to enhance service delivery reduce costs and support operations.
Essential Responsibilities:
Analyze business operations identify trends and provide actionable insights to improve efficiency and performance.
Collaborate with cross-functional teams to evaluate workflows identify bottlenecks and recommend process improvements.
Develop and maintain dashboards reports and KPIs to support strategic planning and day-to-day decision-making.
Support project planning and execution by providing data analysis forecasting and performance tracking.
Assist in evaluating new tools technologies and vendors to enhance operational capabilities.
Present findings and recommendations to leadership in a clear concise and compelling manner.
Other duties as required
Competencies:
Strong communication skills both verbal and written
Ability to work collaboratively with multiple stakeholders
Strong desire to provide exceptional client service
Strong organizational skills
Detail oriented
Ability to manage multiple priorities and adhere to strict deadlines
Professional demeanor
Education experience certifications:
A bachelors degree in business administration or related field
3 plus years of experience leading and managing service projects
Experience in the financial services or collections industry is a plus.
Familiarity with CRM systems workflow tools and project management platforms is preferred.
Physical and mental demands:
Frequent typing and use of keyboard/mouse
Near visual acuity
Ability to present information clearly and communicate effectively both verbally and in writing to management clients attorneys and other staff members
Prolonged sitting while viewing a computer monitor
Required Experience:
IC
Employment Type
Full-Time
