Business Systems Operations Manager (Sales Ops)
Business Systems Operations Manager (Sales Ops)
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Job Description
Why Join HYCU
HYCU is the fastest-growing leader in the multi-cloud and SaaS data protection as a service industry. By bringing true SaaS-based data backup and recovery to on-premises cloud-native and SaaS IT environments the company provides unrivaled data protection migration disaster recovery and ransomware protection to thousands of companies worldwide. The companys award-winning R-Cloud platform eliminates complexity risk and the high cost of legacy-based solutions providing data protection simplicity to make it the #1 SaaS Data Protection platform. With an industry leading NPS score of 91 HYCU has raised $140M in VC funding to date and is based in Boston Mass. Learn more at .
About the role:
We are seeking a dynamic and strategic leader to own and evolve our Business Systems Operations Manager function with a focus on Go-To-Market (GTM) scalability and operational excellence. Reporting to the Sr. Director of Sales Operations this high-impact role will be critical in aligning our Salesforce platform GTM systems and cross-functional workflows to drive revenue growth optimize customer engagement and enable seamless execution across Sales Marketing Customer Success Renewals and Product teams.
This leader will partner closely with Sales Operations and cross-functional stakeholders to architect and administer our GTM systems tech stack enforce data quality best practices and scale global standardized reporting and operations.
Location:
- Belgrade Serbia (Hybrid Office)
- Bangalore India (Hybrid Office)
What Youll Do:
Salesforce Architecture & Strategy
- Drive operational efficiency by modernizing legacy automations to Salesforce Flowsand standardizing declarative architecture.
- Establish and enforce governance frameworks for new objects fields workflows integrations and process automations.
- Design and maintain scalable data hierarchiesacross global account contact and ownership models.
- Create and manage account deduplication rules lead/contact routing case assignment and field standardization across datasets.
- Define and drive a unified data management strategy across GTM systems and downstream applications; conduct regular audits to ensure data integrity.
GTM Systems Operations
- Own Salesforce administration including user management permission models automation (Flows validation rules) layouts record types dashboards and reporting.
- Manage and evolve the GTM tech stack and systems roadmap including Salesforce Clari ZoomInfo DealHub Salesloft and other core platforms.
- Lead cross-functional initiatives to implement new systems integrations and process improvements; drive change management and user adoption.
- Operationalize annual GTM planning initiatives including territory design segmentation logic routing architecture and quota reassignment processes.
- Build and maintain scalable operational reports dashboards and business intelligence to support global revenue teams.
- Identify and automate manual workflows to reduce friction improve accuracy and drive operational efficiency; document best practices and process standards.
Leadership & Cross-Functional Partnership
- Lead mentor and develop a small global team of system administrators and analysts across multiple regions and time zones.
- Serve as a strategic partner to GTM Finance and Product leaders to ensure operational alignment with evolving business priorities.
- Manage vendor and consulting relationships to support systems development integrations and ongoing optimization.
- Knowledge of data privacy/security compliance (GDPR CCPA SOC HIPPA) as it relates to systems
What Were Looking For:
- Bachelors Degree and Salesforce Admin Certification ; additional certifications (Platform App Builder Advanced Admin CPQ) strongly preferred.
- 7 years of experience leading GTM systems Business Systems Operations or Revenue Operations in SaaS or high-growth environments.
- 3 years of experience managing teams of system administrators and/or business analysts.
- Deep expertise with GTM tech stacks including Salesforce Clari Salesloft ZoomInfo; experience with DealHub
a plus.
- Strong background in data governance deduplication logic data model architecture and system health monitoring.
- Proven success supporting territory planning account segmentation and quota operations at scale.
- Exceptional cross-functional collaboration stakeholder engagement and project management skills.
- Ability to thrive in fast-paced ambiguous environments while balancing strategic and tactical responsibilities.
Who We Are:
Our Core Values: Authenticity Grit and Empathy are at the heart of everything we do at HYCU. All of us at HYCU take ownership in shaping and contributing to our pride ourselves in developing an inclusive and diverse company that supports ouremployees and customers to do extraordinary things.
The following is how we approach each Core Value:
- Authenticity To be authentic means to be who we are and do it well. Focus your energy on being who YOU are. Be true to yourself. Authenticity also extends to our products. Understanding where we are truly the best fit for our customers and when we are not. And finally authenticity in relationships: ensuring that we are honest and do what we say were going to do.
- Grit To win we need to want it. Every team member needs to be able to jump in and help at every turn. Whether its staying late to help a colleague or customer or finding a better process and making sure its communicated cross-functionally. You just have to do it and love itand never stop trying.
- Empathy We need to care about each other about our clients about our business and about the world around us. That might seem like a tall order but if we dont live in a constant state of empathy if we dont strive to truly put ourselves in another persons shoes we cannot truly serve the market.
We are at our best when we stay true to our Core Values.Simon Taylor CEO
What We Offer:
Come work for one of CRNs Cloud 100 Companies for 2025. At HYCU youll have the opportunity to build your career with a Visionary B2B SaaS company from Gartners Magic Quadrant for Enterprise BackUp. HYCU provides an excellent benefits package including Medical insurance generous time off and more. We offer career development programs and an inclusive global culture. All our employees participate in our equity program.
Required Experience:
Senior IC
Employment Type
Full-Time
