Head of Digital Operations
Head of Digital Operations
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Job Description
Location: Mumbai India
Type: Full-time In-office
Experience: 712 years
Reporting to: VP Business Strategy
About MadeTruly
MadeTruly is transforming the way jewellery is designed and manufactured. We act as the backend operations partner for independent jewellery designers across the US providing end-to-end services from CAD and prototyping to sample production and drop-shipping. Think of us as Uber for Jewellery Manufacturingtech-forward responsive and quality-obsessed.
With growing demand and tighter turnaround expectations were now hiring a Head of Digital Operations to lead the next stage of our operational evolution.
The Role
You will be the operational brain of our India officedriving speed quality and efficiency across every function from CAD to delivery. Your core mission: decrease lead times for design requests and purchase orders to as close to zero as physically possible without compromising quality.
This is not a maintenance role. Its a build-and-scale role.
Were looking for someone who is tech-savvy operationally sharp and deeply entrepreneurialthe kind of person who sees friction and fixes it ideally before anyone else even notices.
What Youll Do
- Own Operations End-to-End: Oversee daily workflows across CAD rendering production QA and shipping. Ensure every department delivers on time and communicates clearly with our account management team in the US.
- Drive Tech-Led Efficiency: Identify and implement tech tools and process automations (e.g. ClickUp Slack AI agents etc.) to compress lead times and eliminate bottlenecks.
- Lead and Build Teams: Manage a growing cross-functional team (currently 35) with a strong culture of ownership responsiveness and continuous improvement.
- Collaborate with Product & Tech: Work closely with our US-based tech team to prioritize and test internal tools that streamline workflows.
- Report What Matters: Build dashboards and reporting systems that track key metrics like TAT throughput and failure ratesso the right people are always in the know.
- Act Like a Founder: Take full accountability for the quality and pace of execution in our India office. This role is entrepreneurial in every sense.
Requirements
What Were Looking For
- 712 years of experience in operations product or startup leadership roles.
- Demonstrated success leading teams and delivering process improvements.
- High comfort with technology automation tools and system design.
- A clear structured communicator who thrives in fast-moving environments.
- Background in high-performance cultures (e.g. reporting to founders startup scaling roles or top-tier institutions like IIT/IIM).
- A bias for action and zero patience for inefficiency.
Bonus Points If You Have
- Experience in a high-complexity services business (e.g. creative production tech-enabled services or supply chain).
- Exposure to global client expectations (especially US-based customers).
- Prior experience in B2B SaaS tools or workflow automation platforms.
Benefits
Why Join Us
- A high-autonomy role with full visibility and accountability.
- A direct line to global leadership and an opportunity to drive real change.
- An ambitious fast-growing firm where performance is celebratednot politics.
If youre excited about building the systems that power a global jewellery supply chainand youre the kind of person who solves problems before others spot themwed love to talk.
To expedite your application feel free to email me directly at with 23 bullet points on the most impactful things youve built led or fixed in your career. Thats what we really care about.
Required Experience:
Director
Employment Type
Full-Time
