Service Delivery / Transition Manager
Service Delivery / Transition Manager
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Job Description
InTTrustis a trusted Technology and Digital Solutions provider creating value for customers encompassing IT Consulting and Implementation services Database Operation Administration and Optimization services IT Managed Services Cloud Governance & Security services. We are experts on Digital Transformation Solutions Custom Applications Development & Application Modernization IoT and ML/AI solutions Design and Implementation of Private/Public/Hybrid Cloud solutions together with Multi-Cloud Integration.
We are seeking to hire a talentedService Delivery / Transition Manager to steer the end-to-end delivery and steady-state hand-over of several web-based cloud-hosted applications that power our clients energy-trading demand-response and corporate platforms. Youll coordinate multiple technical teams and external vendors own service-level performance and ensure every new or changed service lands smoothly in production without business disruption.
What will you do:
- Oversee daily service performance ensuring SLAs/KPIs for availability capacity and user experience are met or exceeded.
- Plan and manage service transitionsfrom project phase through operational readiness and go-livecovering training documentation risk mitigation and support-model design.
- Coordinate release calendars so production environments remain stable during rollouts and patches.
- Act as the primary liaison between business stakeholders internal IT teams and third-party providers; chair regular service-review meetings.
- Serve as an escalation point for major incidents lead rapid restoration and drive root-cause-analysis with Problem Management.
- Identify and deliver continuous service improvement (CSI) initiatives that enhance quality reduce cost and boost customer satisfaction.
- Mentor matrixed resources cultivate a culture of accountability and learning and surface skills gaps for targeted training.
Requirements
- Bachelors degree in computer science Information Systems Engineering or related field.
- 5 years in IT service delivery / transition management; demonstrated success with multi-vendor environments.
- ITIL v4 Managing Professional (or v3 Expert) certification.
- Hands-on delivery of web-based and SaaS applications.
- Proven track record transitioning and operating services in public or hybrid cloud (Azure AWS or GCP).
- Strong stakeholder-management negotiation and analytical skills.
- Professional fluency in English (spoken & written).
Nice to have:
- 2 years in energy utilities or other critical-infrastructure sectors.
- Experience leading SAP-landscape transitions or upgrades.
- Familiarity with SIAM or other multi-supplier operating models.
- PMP or PRINCE2 certification.
Benefits
- Competitive salary & benefits scheme based on experience.
- Continuous training & development.
- Certifications on leading vendors technologies.
- Corporate laptop and equipment.
- Corporate mobile phone plan.
Candidates should have:
- Eligibility to work within the EU.
- Willingness to work on-site.
InTTrust S.A. is proud to be an equal opportunities workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of age race colour national origin gender sexual orientation religion disability or genetic information or any other protected classification. We are committed to ensuring that our applicants and employees are respected treated fairly and with dignity.
Required Experience:
Manager
Employment Type
Full Time
