SEC Service Specialist
SEC Service Specialist
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Job Description
Since our founding IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography we enable our clients to unlock simpler and safer ways to pay connect access identify travel and protect public places at scale and in total security.
Our teams work from 5 continents and speak 100 different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
IDEMIA Secure Transactions a division of IDEMIA Group is a leading provider of payment and connectivity solutions. Our 10000 employees make it their mission to unlock safer and easier ways to pay and connect. For decades we have pioneered the future of our industry empowering our clients to offer essential services with an unbeatable balance between high-level security and ease of use. We are uniquely positioned on the market thanks to our long-standing expertise in advanced cryptography and at-scale credential issuance. Our ultra-secure suite of products and services adopt a client-centric approach guaranteeing that the demand for immediacy hyper-personalization and convenience for end users is met.
Join us to discover a dynamic and exciting world where your expertise can make a difference. We offer an ever-evolving environment where learning and progressing are pillars of our culture designed to help each and everyone nurture their skills and distinctive qualities. Boredom is not in our vocabulary; embrace new challenges and opportunities for growth every day to shape a career as unique as you are.
Our Security Excellence Center is looking for SEC Service Specialist / Security Support Shift Leader who will be responsible for daily operations during shifts. We are looking for someone experienced in supporting 24/7 managing information working in a global environment. The SEC team provides security solutions for all IDEMIAs offices all around the world coordinates efforts to protect people property and information across sites.
Key Missions
Role Responsibilities
- Overseeing and actively participating in daily operations activities;
- Provide support to team when needed;
- Coordinate event management: supervise and coordinate daily event log prioritization and response;
- Coordinate technical and operational support;
- Provide customer service;
- Supervise and provide proper documentation: accurately document each request and update knowledge base articles;
- Escalations: identify complex issue to follow and lead escalations;
- Security and other system monitoring: track system performance and escalate if necessary;
- Compliance: adhere to policies and procedures.
Qualifications
Education:Bachelors degree in Computer Science IT or related field.
Experience: previous experience in customer support data operations service desk for 2 years;
Skills:
- Strong technical skills:
- Excellent communication organizational and interpersonal skills;
- Ability to work calmly under pressure whilst dealing with multiple issues
- Familiarly with ticketing systems ITIL practices;
- Ability to manage multiple tasks and prioritize requests;
- Knowledge of operating systems and office application;
- Basic understanding of networking protocols and IT infrastructure is an advantage;
- Understanding of using security applications is an advantage.
Languages:
- English Latvian full professional capacity;
- French is an advantage.
Soft Skills
- Exemplary customer service skills;
- Possess strong communication skills in both the written and verbal format in all delivery formats (i.e. in person via radio via telephone etc.);
- Strong self-motivation and the ability to work unsupervised;
- To work under pressure and be solid problem-solver;
- Friendly and professional demeanor.
The role is based in Riga Latvia. It required working fully on site in the office at Varkalu Street 13 on 8h hours shifts (day/afternoon/nights).
Company offers:
Join the exciting journey of IDEMIA unique tech company and collaborate with an international team
Modern work environment with an office in Prdaugava
Experience in international projects and hands-on technology experience
Medical Insurance cell phone coverage free parking
Competitive salary (2200 EUR gross)
Unlimited Udemy training budget and personal development path (trainings and conferences)
Business travel possibilities
By choosing to work at IDEMIA you will join a unique tech company offering a wide range of growth opportunities. You will contribute to a safer world collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life regardless of how they look where they come from who they love or what they think.
We deliver cutting edge future proof innovation that reach the highest technological standards and were transforming fast to stay a leader in a world thats changing fast too.
At IDEMIA people can develop their expertise and feel a sense of ownership and empowerment in a global environment as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies
Required Experience:
Unclear Seniority
Employment Type
Full-Time
