Head Of Workforce Management

What youll be doing:

Strategic Leadership & Planning

• Lead the national Workforce Management function aligning with strategic goals and operational priorities

• Develop and implement long-term workforce strategies that drive scalability cost-efficiency and service excellence

• Use historical data business forecasts and market insights to proactively anticipate and plan for future workforce needs

Team Development & Performance

• Build lead and retain a high-performing team of Supervisors Planners and Schedulers

• Foster a culture of accountability integrity and continuous improvement

• Coach and mentor team members supporting development through structured plans

• Set clear objectives aligned with business goals and regularly review progress

Operational Excellence & Resource Optimisation

• Oversee all resource planning and scheduling processes to ensure efficient workforce utilisation

• Maintain service delivery and compliance through proactive scheduling and daily operational reviews

• Monitor key workforce metrics (KPIs) such as productivity adherence and utilisation and take action when needed

Technology & Systems Enablement

• Partner with internal stakeholders to improve workforce management (WFM) systems ensuring accuracy and usability

• Maintain up-to-date employee site and customer data within WFM platforms

• Leverage digital tools and analytics to inform decisions and drive ongoing improvements

Stakeholder Engagement & Reporting

• Serve as the key point of contact for workforce management across the organisation

• Collaborate with Finance Operations Recruitment and senior leadership to align strategies

• Produce and present workforce performance reports with actionable insights

• Drive process improvements that boost agility responsiveness and adaptability to business needs

What were looking for:

Were seeking a collaborative data-savvy leader with the vision to drive workforce transformation across a large complex service-led organisation.

Qualifications :

Essential:

• Proven experience in leading workforce management or operations planning at scale

• Strong analytical skills with the ability to translate data into actionable strategy

• A natural leader who develops mentors and empowers high-performing teams

• Deep understanding of workforce management systems tools and technologies

• Track record of operational improvement and service excellence

• Commercially aware with a strong focus on balancing service outcomes and cost

• Comfortable working at a strategic level while staying close to the operational detail

• Strong stakeholder engagement skills with the ability to influence and collaborate at senior levels

• Resilience adaptability and confidence leading transformation or technology change initiatives

• A customer-focused mindset that puts people at the centre of planning decisions

Desirable:

• Experience in a 24/7 operational or compliance-focused environment.
• Exposure to digital transformation and continuous improvement initiatives.
• Proficiency in Excel and visualisation tools (Power BI Tableau).

Ready to lead with purpose
Apply today and help us build a smarter safer and more efficient futuretogether.

Additional Information :

Its great to see youre considering a career with us here at Securitas UK! Youre one step away from joining our global team of over 375000 professionals.

Why Choose Securitas UK

At Securitas UK we are on a mission to make the world a safer place driven by our core values of Integrity Vigilance and Helpfulness. We foster empowerment innovation and growth offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application and we appreciate your patience. Need support Were here to helpjust drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect transparency and collaboration.
• Fair Pay & Benefits: Competitive equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant Supporting equality and inclusion.
• Disability Confident Employer Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening providing they live within the location requirements.
• Health & Well-being Programs Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week International Womens Day PRIDE and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click Im Interested and start your career with Securitas UK today!

Remote Work :

No

Employment Type :

Full-time