Senior Field Support Specialist

Dover Corporation

Posted on : 25-06-2025

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1 Vacancy

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Job Location

Bridgeport - USA

Monthly Salary

$ 70000 - 125000

Vacancy

1 Vacancy

Posted on : 25-06-2025

Job Description

Our Story:

Dover Food Retail (DFR) is a leading manufacturer of Display Cases Specialty Products Refrigeration Systems Power Systems and Comprehensive Services; and leading our industry by Innovating Whats Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Climate and Sustainability Technologies segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title: Senior Field Support Specialist

Location: Northeast Region

What we are looking for:

The Senior Field Support Specialist represents both Anthony and Hillphoenix brands creating and maintaining relationships with our Customers Dealers and regional contractors. This position is responsible for overseeing the Customers experience post shipment supervising regional contractors to ensure prompt response primarily focused on issue identification and resolution new equipment start-ups and other engagements as required. This is a key role in gathering information in the field to ensure rapid and complete resolution to quality issues and help identify potential design changes.

What you will be responsible for in this role:

Utilizes knowledge of refrigeration mechanical hydronic and electrical machinery to make independent decisions about repairs modifications or updates to DFR equipment by giving direction to the end user or contractor
Trains regional contractors and dealers on installation and maintenance of equipment; identifying broad training opportunities and relaying back to training department
Supervises installation/service representatives with repairs modifications or updates to DFR equipment when required
Ensures DFR quality standards are being met through Customer visits and follow-ups
Works with product management engineering and quality to define proper maintenance schedules for DFR equipment for inclusion in technical and installation manuals
Ensures regional contractors and dealers are following safety guidelines when overseeing installations start-ups re-models and investigations
Oversees new equipment start-ups as needed to ensure successful installation and operation especially with new products
Systematically diagnoses field issues creating thorough field reports that include the process used to diagnose the measurements and observations collected and finally developing a robust conclusion with recommendations on actions to resolve; this includes scheduling and coordinating work with 3rd party service providers.
Oversees contractor engagement for assigned region
Serves as subject matter expert for assigned region & manages the communication between the field the internal team(s) field sales distributors and end-users.
Identify quality and performance trends and report out to appropriate organization to assure root cause problem resolutions
Minimum 80% travelling requirements

What are the basic qualifications

High School diploma with ten (10) or more years of relevant experience and or five (5) years in the supermarket refrigeration industry
Journeyman refrigeration certificate maybe required in some regions

What are the preferred qualifications

AC/R certification
EPA Certification

To be a great fit for the role:

Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.

Ability to calculate figures and amounts such as proportions percentages area circumference and volume.
Ability to apply concepts of basic algebra and geometry.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. Its our values that define Dover to all of our key audiences: our shareholders customers prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions as they form the basis by which we do our jobs make decisions and measure our performance. Its our unwavering commitment to maintaining our values that defines who we are as a Company.

Collaborative Entrepreneurial Spirit
Winning Through Customers
Respects and Values People
Expectations for Results
High Ethical Standards Openness and Trust

Whats in it for you

Medical Dental and Vision
401k Retirement Plan
Flexible Spending
Paid Holidays

#LI-CW2

Work Arrangement : Remote

Salary Range : $70000.00 - $125000.00

We consider several job-related non-discriminatory factors when determining the pay rate for a position including but not limited to the positions responsibilities a candidates work experience a candidates education/training the positions location and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other factors prohibited by law.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud where parties posing as Dover employees recruiters or other agents try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job or for a job offer by contacting us directly through our Dover and affiliated operating company websites at To learn how you can protect yourself review our Recruitment Fraud Notice on our careers site.

Sub Division :Corporate

Job Requisition ID :61347

Job Function : Administrative

Required Experience:

Senior IC

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Dover Corporation

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Senior Field Support Specialist

Dover Corporation

Job Description

Employment Type

Company Industry

Key Skills

About Company

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