Field Service Manager - DACH

Our EMEA Aftermarket Team is at the forefront of pharmaceutical and microelectronic water quality certification. Were the industry pioneers in detecting water contamination through total organic carbon (TOC) analysis ensuring the highest quality standards for pharmaceutical and semiconductor processes.

SIEVERS Analyzers and Instruments

Total Organic Carbon (TOC) Analyzers:

• M9/M5310C: Latest generation analyzer for lab online & portable TOC analysis

• M500/M500e: Online TOC analyzer for regulated industries like pharmaceutical or microelectronics

• Boron Ultra: provides highly sensitive real-time monitoring of trace boron levels in ultrapure water systems specifically designed for semiconductor and microelectronics

• CheckPoint: portable real-time TOC sensor that provides rapid measurements for spot-checking on water systems

• TOC-R3: high-temperature combustion analyzer for TOC and Total Nitrogen measurements for complex industrial and environmental samples

• InnovOx: for complex industrial and environmental TOC samples featuring innovative Supercritical Water Oxidation (SCWO) technology 

Bio Analyzers:

• Eclipse: Bacterial monitoring system for pharmaceutical water

• Soleil: compact bioburden analyzer for monitoring critical points in water systems 

Manage a team of Field Service Engineers of SIEVERS Analytical Instruments in Germany Austria and Switzerland:

Manage and coordinate field service team operations

Oversee installations validation and maintenance of SIEVERS analyzers

Ensure timely response to customer requests

Supervise technical documentation and customer relationship management

Direct team development and training initiatives

Monitor and improve team KPIs (Customer Satisfaction Utilization etc.)

Support the team during peak service periods in the field 

A typical week as a Field Service Manager involves strategic oversight and team management responsibilities. Throughout the week the manager monitors team performance and service delivery coordinates complex maintenance projects and conducts quality checks on completed service reports. They manage spare-part inventory approve emergency visits/shipments and coordinate technical problem-solving sessions while participating in management meetings and strategic planning discussions. The role requires constant attention to team utilization workload distribution and emergency response protocols. Focusing on reviewing team performance and KPIs evaluating customer feedback planning upcoming training activities and conducting one-on-one meetings with team members. The position demands a balance of operational management technical oversight and field work and administrative duties while maintaining strong relationships with both the service team and customers. Regular coordination with other regional managers and driving continuous improvement initiatives are also key aspects of this role.

Qualifications :

Required Qualifications:

Valid Visa and work permit for Germany (EU)

Engineering chemistry or laboratory background with management experience

Fluency in English and German

Valid driving license (B)

Strong people management and technical skills

Preferred Qualifications:

Salesforce proficiency

Pharmaceutical industry expertise

GMP knowledge

Technical knowledge of analytical instrumentation

Management Aspects:

Direct supervision of up to 6 team members

International collaboration opportunities

Reports direct to EMEA Field Service Leader

Responsibility for team performance and development

Strategic planning and resource allocation

Additional Information :

Please apply with an English version of your CV for screening purposes.

Our Promise

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Remote Work :

Yes

Employment Type :

Full-time