Support Engineer, Global Solutions & Risk Compliance (GSRC)
Support Engineer, Global Solutions & Risk Compliance (GSRC)
Posted on :
25-06-2025
Employer Active
1 Vacancy
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Job Description
Amazon is an E-commerce and Cloud Computing company with headquarters in Seattle Washington. Since 1995 Amazon has focused on being the worlds most customer centric company. Our customers are worldwide and include not just consumers but also our sellers and vendors (selling partners). World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. To meet our selling partners needs our smart diverse customer-obsessed employees are constantly innovating and building on new ideas.
We are seeking a highly skilled Support Engineer to provide advanced technical support for our complex software systems and applications. This role serves as an escalation point for challenging issues requiring deep technical expertise and problem-solving skills.
Key job responsibilities
Key Responsibilities:
Serve as the primary escalation point for complex technical issues
Investigate and resolve sophisticated problems that lower-tier support cannot address
Collaborate with development teams to identify and implement solutions for product issues
Create and maintain detailed technical documentation and knowledge base articles
Participate in on-call rotations for critical support needs
Conduct root cause analysis for significant incidents
Develop and implement proactive measures to prevent recurring issues
Contribute to the improvement of support processes and procedures
Liaison between support and development teams to ensure effective communication
- 1 years of technical support experience
- Bachelors degree in Computer Science Information Technology or related field
- Strong understanding of relevant technologies and systems
- Proven track record of resolving complex technical issues
- Experience with ticketing systems and support processes
- Excellent problem-solving and analytical skills
- Strong verbal and written communication abilities
- Technical Skills:
- Advanced troubleshooting and debugging techniques
- In-depth knowledge of operating systems (Windows Linux macOS)
- Networking protocols and configurations
- Database management and SQL
- Scripting and automation (e.g. PowerShell Python Bash)
- Virtualization technologies
- Security best practices
- API integrations
- Masters degree in a relevant technical field
- Industry-recognized certifications (e.g. ITIL CompTIA relevant vendor certifications)
- Experience in a SaaS or enterprise software environment
- Knowledge of one or more programming languages
- Familiarity with cloud technologies (AWS Azure GCP)
- Experience with performance analysis and optimization
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
We are seeking a highly skilled Support Engineer to provide advanced technical support for our complex software systems and applications. This role serves as an escalation point for challenging issues requiring deep technical expertise and problem-solving skills.
Key job responsibilities
Key Responsibilities:
Serve as the primary escalation point for complex technical issues
Investigate and resolve sophisticated problems that lower-tier support cannot address
Collaborate with development teams to identify and implement solutions for product issues
Create and maintain detailed technical documentation and knowledge base articles
Participate in on-call rotations for critical support needs
Conduct root cause analysis for significant incidents
Develop and implement proactive measures to prevent recurring issues
Contribute to the improvement of support processes and procedures
Liaison between support and development teams to ensure effective communication
- 1 years of technical support experience
- Bachelors degree in Computer Science Information Technology or related field
- Strong understanding of relevant technologies and systems
- Proven track record of resolving complex technical issues
- Experience with ticketing systems and support processes
- Excellent problem-solving and analytical skills
- Strong verbal and written communication abilities
- Technical Skills:
- Advanced troubleshooting and debugging techniques
- In-depth knowledge of operating systems (Windows Linux macOS)
- Networking protocols and configurations
- Database management and SQL
- Scripting and automation (e.g. PowerShell Python Bash)
- Virtualization technologies
- Security best practices
- API integrations
- Masters degree in a relevant technical field
- Industry-recognized certifications (e.g. ITIL CompTIA relevant vendor certifications)
- Experience in a SaaS or enterprise software environment
- Knowledge of one or more programming languages
- Familiarity with cloud technologies (AWS Azure GCP)
- Experience with performance analysis and optimization
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Exec
Employment Type
Full-Time
Key Skills
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