Senior Account Manager
Senior Account Manager
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Job Description
Hogarth is the Global Content Experience Company. Part of WPP Hogarth partners with one in every two of the worlds top 100 brands including Coca-Cola Ford Rolex Nestl Mondelez and Dyson. With a breadth of experience across an extensive range of sectors Hogarth offers the unrivaled ability to deliver relevant engaging and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation all mean that brands need different solutions. Our global team of over 7500 craft and technology experts brings together creative production and innovation to help clients navigate this exciting and ever-changing world of todays content experience.
WPP is the creative transformation company. We use the power of creativity to build better futures for our people planet clients and communities. Working at WPP means being part of a global network of more than 100000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries with corporate headquarters in New York London and Singapore. WPP is a world leader in marketing services with deep AI data and technology capabilities global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world including approximately 300 of the Fortune Global people are the key to our success. Were committed to fostering a culture of creativity belonging and continuous learning attracting and developing the brightest talent and providing exciting career opportunities that help our people grow.
A Hybrid working model
We believe the best work happens when were together fostering creativity collaboration and connection. Thats why weve adopted a hybrid approach with teams in the office around four days a week. If you require accommodations or flexibility please discuss this with the hiring team during the interview process.
What does a Senior Account Manager do at Hogarth
As part of the Client Services Department you play a central role in the business and are pivotal to the smooth running of your account(s). You will need excellent linguistic skills attention to detail a thorough understanding of the Transcreation process and be responsible for managing projects from brief to final delivery in collaboration with other departments. You will be client focused and require good communication organisation and time management skills to manage your clients and internal departments while always focusing on quality process and profitability.
What does a Senior Account Manager do at Hogarth
- Manage Transcreation Quality:Oversee the quality of transcreation services including glossary and Translation Memory maintenance and provide freelancer feedback.
- Ensure Brand & Quality Control:Act as a brand guardian ensuring adherence to guidelines and procedures and escalating quality issues.
- Project Manage End-to-End Projects:Coordinate projects from brief to delivery managing timelines workflows and communication with all stakeholders.
- Optimize Internal Workflows:Monitor and improve internal processes utilizing project management tools and ensuring accurate tracking.
- Lead & Develop Team:Manage direct reports oversee workload foster productivity and support team development and recruitment.
- Cultivate Client Relationships:Build strong client relationships manage expectations and ensure clear communication and reporting.
- Drive Financial Compliance:Ensure adherence to financial procedures assist with reporting and contribute to budgeting and profitability.
- Support Talent Management:Review and improve freelancer performance working closely with talent managers.
- Maintain Technical Proficiency:Utilize and manage relevant project management and internal systems (e.g. XTM ALM Encodify JIRA CP Content Hub).
- Identify Growth Opportunities:Proactively seek new revenue streams and support AD/SAD development initiatives.
Requirements
- Experience working in transcreation translation and/or localisation
- Experience working in production (moving image ideally)
- Solid experience managing international clients in multiple markets with multiple stakeholders
- Experience of budgeting and forecasting
- Strong time management/prioritisation skills
- Strong project management skills
- Can do attitude and an ability to work under pressure
- Strong interpersonal and communication skills
- Fluent oral and written English plus additional languages
- Highly organised detail oriented client focused and proactive
Hogarth Values
Heart and Soul: We love what we do. We bring energy and enthusiasm to all our work. We push boundaries we are never satisfied and always want to find a better way.
Hands on: We dont wait for things to happen we get on with it. We are pragmatic and dont have an ego. We do what it takes to get the job done to the highest standards.
Honest: We are straightforward; we speak openly and clearly. We operate with integrity and live up to our promises.
Happy family: We enjoy working together. We look out for our colleagues. We are an eclectic bunch. We want to work with people from many cultures and demand great things of each other. Even when things get tough we dont lose perspective or our sense of humour.
Hungry: We are an inquisitive community. We want to create an environment which inspires ourselves and others to be better. It is important to continuously challenge ourselves and our ways of working. We aim to provide staff with the opportunities to develop and learn.
Find out more at #LI-Onsite #LI-JD1
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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Required Experience:
Manager
Employment Type
Full Time
