Senior Account Representative
Senior Account Representative
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Job Description
At Zelis we Get Stuff Done. So lets get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience across payers providers and healthcare consumers. We serve more than 750 payers including the top five national health plans regional health plans TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify optimize and solve problems holistically with technology built by healthcare experts driving real measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work inspiring others with your passion and dedication. Your career is a testament to your diverse experiences community involvement and the valuable lessons youve learned along the way. You are more than just your resume; you are a reflection of your achievements the knowledge youve gained and the personal interests that shape who you are.
Position Overview
At Zelis the Account Manager of Client Services plays a pivotal role in driving client and organizational success. As a trusted strategic partner you serve as an expert point of contact for clients ensuring the highest levels of satisfaction operational excellence and issue resolution.You will independently manage a portfolio of clients lead initiatives to improve client experience and act as a subject matter expert in healthcare pricing and addition to supporting daily service operations you will identify opportunities for improvement proactively recommend solutions and collaborate across departments to drive results. You will also provide mentorship to peers and help shape processes that impact the broader client services function.
What you will do:
Serve as the primary point of contact for clients managing inquiries escalations and strategic account support across Zelis products and services.
Proactively identify and lead initiatives to enhance the client experience optimize support workflows and resolve root-cause issues.
Track and analyze help desk ticket volumes SLA compliance trends and performance metrics to drive process improvements.
Manage complex issues independently including triaging multi-stakeholder escalations and resolving client concerns with minimal supervision.
Conduct regular strategic client calls to review progress resolve issues align on goals and build long-term relationships.
Provide advanced training and guidance to clients on product functionality processes and best practices.
Create maintain and disseminate internal and external documentation to support consistent knowledge-sharing and onboarding.
Collaborate with cross-functional teams (Product Operations Implementation etc.) to deliver a seamless and integrated One Zelis client experience.
Act as a subject matter expert (SME) in Medicare pricing reimbursement methodologies and Zelis platform capabilities.
Mentor junior team members sharing expertise and guiding team development in process understanding and client communication.
Contribute to team and company-wide knowledge management efforts documentation and continuous improvement strategies.
Participate in strategic planning reporting and communication of service delivery performance to leadership and stakeholders.
What you will bring:
Bachelors degree preferred; Masters degree preferred.
Minimum of 4 years of relevant experience preferably within the healthcare insurance industry .
Strong knowledge of Medicare pricing reimbursement practices and healthcare claims processing.
Demonstrated ability to manage client relationships independently and deliver a consultative high-touch service experience.
Proven experience in identifying process inefficiencies and leading initiatives to resolve or improve them.
Exceptional written and verbal communication skills; capable of influencing and guiding stakeholders across all levels.
Strong analytical and problem-solving capabilities; able to handle complex data systems and client challenges.
Highly organized with strong time-management skills; able to prioritize multiple projects in a fast-paced environment.
Proficiency in Microsoft Office applications; experience with JIRA and Visium preferred.
Collaborative proactive and results-driven with a commitment to continuous learning and innovation.
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
We have offices in Atlanta GA Boston MA Morristown NJ Plano TX St. Louis MO St. Petersburg FL and Hyderabad India. We foster a hybrid and remote friendly culture and all our employees work locations are based on the needs of the position and determined by the Leadership -office work and activities if applicable vary based on the work and team objectives in accordance with Company policies.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you dont meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process please email .
Disclaimer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex gender identity national origin disability status protected veteran status or any other characteristic protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities duties and skills from time to time.
Required Experience:
Senior IC
Employment Type
Full-Time
