How youll make an impact:
JOB DESCRIPTION FULL a solid trusting and mutually beneficial relationship between the client and Sign Solutions
Daily interactions with public and private sector clientsDevelop a complete understanding of the clients needs and provide solutionsRespond in a timely manner and provide outstanding customer serviceManage communications between the client and internal teamsAnalyse client data to improve access to services for the client and drive increased accessibility and inclusionMeet client specific and organisational specific deliverables/targets according to proposed timelines.Implementation nurturing and renewal of contractsConverting non-contracted client to contractedGrowth of client accounts and service lines consumedConversion of clients to contribute towards ESG and Net zero targetsDeliver extensive knowledge of all service linesDrive and lead commercial negotiationsAdvanced and accurate reporting for the executive team and boardInformative MI for clientsImplementation and re-implementation to support contracted clients awarenessDrive value added conversationsSupporting with tender submissionConfidentially create client case studiesPresent client demonstrationsVisit clients
Experience youll bring
- Previous experience in client management at a strategic level including large public sector clients
- Willingness to travel
- Understanding or willingness to understand technology and environmental benefits
- Excellent communication and interpersonal skills with the ability to engage and influence within client organisations
- Ability to develop an in-depth understanding of the client and their operational needs and challenges
- Ability to upsell and cross sell services
- Able to analyse data and sales statistics and translate results into better solutions and customer service
- Able to multitask prioritise and manage time efficiently
- Goal-oriented organised team player
- Self-motivated and self- directed
- Strong strategic verbal and written communications skills
- Strong problem solving capabilities
- Strong presentation skills
- Experience of Power BI (preferrable) and dynamic client reporting
- Team player
- Resilience and adaptability in a dynamic and competitive market environment
Full job description available upon interest
Qualifications :
Previous experience in client management at a strategic level
Additional Information :
Whats In It For You
- Salary 28k - 35k dependant on relevant Non-spoken sector experience and Account Management experience.
- Working Pattern Monday - Friday full time 37.5 hours p/week
- 20-25 days holiday plus bank holidays (Full Time Equivalent)
- Festive season skeleton rota
- Pension scheme
- Training and CPD
- Attendance bonus scheme
- Health and Wellbeing schemes
- Wellbeing Accreditations
- Policies to include Mental Health Menopause and more
- Employee Assistance Programme / Cash Plan
- Access to discounts from hundreds of leading retailers
- Access to mental health specialist support
- Birthday celebrations/gifts
- Team events
- Occupational Sick Pay (OSP) and (SSP)
- Flexible contracts available
- Work for an established company with 25 years in the industry
- Supportive and flexible employer
- Disability Confident Leader
- Real Living Wage Employer
- And more!
Remote Work :
No
Employment Type :
Contract