Manager -JDE Service Management
Manager -JDE Service Management
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Date Posted:
Country:
IndiaLocation:
Block G&H (Tulip) 8th Floor Embassy Tech Village Sarjapura Outer Ring Road Devarabeesanahalli Bangalore Karnataka560103 India.Job Title
Manager -JDE Service Management
Role Overview
We are seeking a Manager JDE Service Management for our Global JDE program who is ready to help us in our journey of continual improvement in service management solutions by providing expert functional guidance in solution designing enhancement and support of Integrated JDE Service management module.
In this role the Manager JDE Service Management will work within a functional tower andto manage JDE service management function ensuring effective use of the platform to support business operations in Service contract management and Billing.
This role will report to the Module lead and will work with him to drive process improvements and automation initiatives
The candidatewill not only guide partner development resources but also will design the complex solution. The candidate will have a strong technical background criticalthinking skills and the ability to build consensus in a cross functional team environment.
On Typical day You Will:
- Work with the Business representatives to gather functional requirements
- Translate business needs into solution documents Function specifications and process documents
- Collaborate with consultants from other modules/systems for integrated end to end solutions
- Conduct design reviews and validate solutions prepared by Partner members
- Gain proficiency in OTIS SDLC standards and ensure to follow it diligently.
- Management of Service management module and work with internal and external team
- Experience in conceptualizing designing working with functional/development team
- and testing EnterpriseOne objects preferably in service Order Service Contract management and Billing
- Contribute to all phases of the SDLC (Requirement gathering Designing Development &
- Testing signing off with user providing production support)
- Good problem solving and analytical skills.
- Design effective scalable and maintainable solutions following OTIS development
- standards
- Troubleshoot existing applications and create long term solutions
- Assess risks and prepare mitigation plan
Critical Skills
- Excellent analytical and critical thinking skills.
- Must be meticulous with a strong analytical background
- Ability to achieve results in a dynamic and demanding environment.
- Ability to collaborate in a cross functional team
- Demonstrates the highest ethical standards.
What You Will Need To be Successful:
- 12 years overall IT experience with minimum 3 years of as lead functional Consultant
- 8 years of experience working with Oracle JD Edwards EnterpriseOne (JDE)
- In depth working experience of the JDE (preferably EnterpriseOne 9.2) Service management module including Service Orders installed base Service Contract management Preventive maintenance and Service billing.
- Strong knowledge of the JD Edwards standard functionality and inter moduleconnections.
- Good Knowledge of JDE Procurement inventory module and Advance pricing
- Hands on Experience in JDE interfaces with third party system inbound/outbound
- Good knowledge of JDE Orchestrator and Low code /no code solution
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Required Experience:
Manager
Employment Type
Full-Time
