Customer Success Manager (CSM)
Customer Success Manager (CSM)
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Job Description
Customer Success Manager
Location:Logan UT (In-Person On-Site)
Employment Type:Full-Time
About Us
Were a fast-growing software company based in Logan Utah on a mission to improve safety compliance and well-being in K12 schools through innovative technology. Were a small collaborative team where every member has a big impact. Our work directly supports educators administrators and students across the country.
About the Role
We are seeking aCustomer Success Manager (CSM)who is passionate about building strong relationships solving problems and helping customers this role youll be the trusted point of contact for our clients ensuring they get the most out of our platform from onboarding through long-term you thrive on connecting with people anticipating needs and delivering solutions before issues arise all while staying impeccably organized youll feel right at home here. Experience in the K12 education space is a plus but not required.
What Youll Do
- Serve as the main point of contact for assigned customers building and maintaining strong relationships.
- Lead onboarding and training for new clients ensuring smooth adoption of our software.
- Proactively monitor customer health and engagement addressing challenges before they become problems.
- Partner with customers to understand their goals challenges and needs then deliver actionable solutions.
- Collaborate with sales product and support teams to ensure seamless customer experiences.
- Track customer feedback and share insights to help improve our product and processes.
- Identify opportunities for account growth and customer advocacy.
What Were Looking For
- 2 years in customer success account management or a similar client-facing role (SaaS experience preferred).
- Exceptional communication and interpersonal skills you know how to listen connect and inspire trust.
- Strong problem-solving skills with a proactive get it done attitude.
- Highly organized with excellent time management and attention to detail.
- Comfort with technology and the ability to quickly learn new tools and systems.
- Experience in or familiarity with the K12 education system is a plus.
Why Youll Love Working Here
- Join a small passionate team where your contributions matter.
- Be part of a mission-driven company making a tangible difference in schools nationwide.
- Work in a collaborative supportive environment that values initiative and innovation.
- Competitive salary and benefits package.
Employment Type
Full Time
