French Client Support Specialist
French Client Support Specialist
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Job Description
We are looking for a French-speaking Customer Service Representative (CSR) to join our dynamic team in Braga. This is an on-site role perfect for someone who is passionate about delivering exceptional support and looking to grow in a professional and friendly environment.
Position: Customer Service Representative French Speaker
Location: Braga Portugal (On-Site)
Contract: Permanent (3-Month Trial Period)
Responsibilities:
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Provide outstanding customer support via phone email and chat in French (C2 level required)
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Resolve inquiries and issues efficiently and professionally
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Maintain accurate records of customer interactions
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Collaborate with other departments to ensure a seamless customer experience
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Follow internal procedures and meet quality standards and KPIs
Requirements:
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Fluent French speaker (C2 level mandatory)
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Good command of English B2 (for internal communication)
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Excellent communication and interpersonal skills
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EU passport or valid work permit for Portugal
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Availability to work on rotational shifts from Monday to Friday
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Customer-focused attitude and problem-solving mindset
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Previous experience in customer support is a plus but not required
What We Offer:
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Permanent contract (after a successful 3-month trial)
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Fixed Monday to Friday schedule weekends off
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Meal allowance
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Performance bonus based on KPIs
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Complexity bonus for handling advanced queries
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A supportive and inclusive on-site work environment
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Opportunities for training growth and internal progression
Employment Type
Full Time
