Client Experience Specialist
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Job Location:
Nashua, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job duties include but are not limited to:
Greet and welcome clients and patients personally by name answer their questions and triage concerns.
Observe signs of fear anxiety and stress in animal patients and offer solutions to promote a fear-free experience.
Answer incoming calls emails and text messages with solutions to clients questions and concerns about their pet(s). Recognize and triage medical concerns so urgent needs are addressed in a timely manner.
Offer clients compassionate emotional support during times of need; must be comfortable with various medical outcomes.
Must be able to withstand unpleasant odors and noises. May be exposed to bites scratches animal waste and potentially contagious diseases.
Qualifications :
Were looking for:
- A minimum 1 year of veterinary industry experience required
- Compassionate calm team player multi-tasker and strong communicator
- Highly organized and possesses computer skills
- Excellent reading/comprehension/legible writing skills
- Self-starter with the desire to continue to advance your knowledge and skillset.
Additional Information :
Job Type: Part-time evening shift
We offer our staff:
- Comprehensive Benefits (health dental vision liability 401k & 401K matching program life & supplemental insurance HSA & FSA)
- Employee Assistance Program
- Paid Vacation and Sick Time for ALL Employees
- Paid Bereavement Program
- Paid Parental Leave Program
- Competitive Compensation
- Continuing Education Allowance (applies to licensed/registered/certified roles)
- Tuition Assistance Program
- Access to a CVA/CVT/CVPM Partnership through Penn Foster
- Career Development Opportunities
- Referral Bonus Program for most positions!
- Additional Benefits May Also Be Available (i.e. Personal Pet Discounts Holiday Pay Uniform Allowance Bonuses etc)
*Note some benefits may only be available to or vary slightly for full time employment status vs part time status.
For additional details including our full equal opportunity statement texting/outreach communication authorization physical requirements of the job and more please visit Work :
No
Employment Type :
Part-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Alliance Animal Health was founded in 2017 based on the need for a new service model in the veterinary industry. The approach was to create a true partnership model that would help veterinarians by removing the stress of managing the business side of the practice and giving them the b ... View more
