Human Resources Business Partner (HRBP)

Were looking for a hands-on experienced Human Resources Business Partner (HRBP) to join our team and support our rapidly growing studio operations. Youll work closely with our studio leadership teams to ensure that our people strategies support business goals and help foster a workplace where all team members thrive. This role is focused on the day-to-day HR operations coaching and performance management in a fast-paced multi-unit environment.

As an HRBP at Tend youll be directly supporting the Studio Managers and teams across 6 states and 30 studios (and growing). Your primary responsibility will be to provide practical on-the-ground HR support offering guidance on employee relations performance management and overall team development. You will coach and develop managers ensuring they are equipped to address employee concerns drive performance and create an engaging and productive workplace culture.

This role will work a hybrid schedule of 2-3 days per week in our New York studios and/or corporate office and travel up to 30% to Tend hubs in Nashville Boston DC/Northern VA and Atlanta.

What Youll Do:

• HR Support & Coaching: Partner closely with Studio Managers to provide hands-on support around employee relations and performance management. Act as a trusted advisor for managers on addressing performance issues coaching on leadership best practices and guiding them through conflict resolution.
  
  
• Employee Relations: Serve as the go-to resource for employee relations helping managers handle sensitive issues with clarity and empathy. Guide managers through investigations conflict resolution and day-to-day employee concerns.
  
  
• Performance Management: Coach Studio Managers on how to set clear goals provide feedback and hold their teams accountable. Support managers in conducting performance reviews and creating development plans to drive individual and team success.
  
  
• Talent Development: Work with Studio Managers to identify opportunities for talent growth and close skill gaps. Support the development of high-performing teams through training ongoing feedback and leadership development initiatives.
  
  
• Employee Engagement: Collaborate with leaders to develop and implement employee engagement strategies based on feedback and team dynamics. Focus on building a positive work environment that promotes team morale and fosters a sense of belonging.
  
  
• Onboarding & Training: Lead efforts to deliver a smooth onboarding experience for new hires ensuring they are set up for success. Work with Studio Managers to implement training programs and foster continuous development within the teams.
  
  
• Compliance & Best Practices: Ensure all HR practices adhere to legal requirements and industry standards. Stay up-to-date on local labor laws and compliance regulations and provide guidance to leadership on best practices for managing teams.
  
  
• Continuous Improvement: Identify opportunities to improve HR processes and programs to better support the studio teams. Help develop and implement strategies that streamline HR operations and improve overall efficiency.
  
  

What You Have:

• 35 years of recent experience as an HR Business Partner within a fast-paced multi-unit operation (retail and/or service-based environments).
  
  
• Bachelors degree in Human Resources Business Administration/Management related field or equivalent work experience.
  
  
• Proven experience managing employee relations coaching field leaders and supporting performance management in a multi-unit retail setting.
  
  
• Strong knowledge of HR best practices especially in employee relations performance management and team development.
  
  
• Ability to influence and support leaders at all levels to drive performance and create a positive work environment.
  
  
• Excellent communication skills with the ability to handle sensitive topics with care and professionalism.

What We Offer:

We believe taking care of people starts with taking care of our own. Heres how weve got you covered at Tend:

Health Comes First - We offer medical dental and vision insurance plus a Dental Wellness Program to keep your smile as sharp as your skills.

Plan for the Future - Our 401(k) comes with a company match because your future matters just as much as your now.

Support When You Need It - Life & AD&D insurance health advocacy legal support and an Employee Assistance Program (EAP) all designed to have your back when life gets real.

Smart Spending Options - Weve got Flexible Spending Accounts (FSAs) Health Savings Accounts (HSAs) and pre-tax transit/parking benefits to make your dollars go further.

Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays because rest is productive.

Bonus Eligible - This role includes annual bonus potential based on both company performance and your individual impact.

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