Customer Service Representative
Customer Service Representative
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Job Description
Posting Date
06/20/25Application Deadline
06/23/25Pay Range
$17.00 - $25.50 hourlySalary offers are based on the candidates equivalent experience and internal equity with other employees within the same job classification. The position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.
Job Type
UnclassifiedDepartment
TransportationAbout the Position
As a Customer Service Representative exemplifying the values of Maricopa County is critical. Key aspects of the ideal candidate include an individual who possesses an interest in improving processes understanding customer needs and making a difference. This position is great for creating relationships with other departments as well as with external customers allowing for career growth and personal development.
Our desired candidate will have specific experience delivering a high level of customer service as you will be responsible for helping make our customers happy! We are looking for a candidate with exceptional communication skills the ability to multitask and an enthusiastic and positive attitude. Your adventure with Maricopa County awaits!
The hours for this position are in person Monday-Friday 8:00 AM - 5:00 PM.
About Us
We value your time. The time with your family. The time you spend on the road. And the time you spend making a difference. At the Maricopa County Department of Transportation we provide connections that improve peoples lives. By combining innovative technologies with the vast talent of our employees we plan for future needs and operate a transportation system with the community in mind. Are you interested in contributing to the community in which you work live and play Then join our team and help us build connections.
Proud to Offer
Work with a greater purpose
Tuition reimbursement
Exceptional work-life balance
Opportunities for growth and development within Maricopa County
Low-cost high-value healthcare for you and your qualifying dependents
Child care benefits including access to our upcoming on-site center Maricopa County Kids Club dedicated to serving Maricopa County families exclusively
Paid vacation sick time and parental leave
Extensive wellness program including healthcare premium discounts
Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27% monthly contribution rate and includes a 100% employer match on Day 1
Learn more at Work With Us Maricopa County AZ
We Require
High school diploma or GED
Six months of clerical and/or customer service experience
We Also Value
Proficiency in Microsoft Office Suite
Typing speed of at least 50 wpm
One or more years of clerical experience including typing receptionist work and customer service
One or more years of experience managing and scheduling calendars in Microsoft Outlook
Supplemental courses/training in computer software applications business practices business machines or related subjects
Intermediate or advanced Outlook experience
Job Contributions
Act as the receptionist for the department by greeting internal and external customers at the main customer service desk and assisting them with the check-in process
Provide customers with clear explanations and directions
Schedule conference rooms for internal and external customers
Answer and refer telephone calls and visitors to the appropriate department personnel
Receive incoming and outgoing deliveries and assure each one is properly logged in and delivered to the appropriate person
Reserve and check out county motor pool vehicles
Sort and file documents and records maintain spreadsheets to include sorting alphabetically as well as numerically and research and cross-reference files
Assist in a back-up role with records processing and reprographic services
Working Conditions
Exerting 20 - 25 pounds occasionally 10 - 25 pounds frequently or up to 10 pounds constantly
Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions
Machines tools equipment software and hardware
Computer fax machine copier/printer/scanner multi-line telephone and motor vehicle
Selection Procedure
Only the most qualified candidates will be considered
Consideration will only be given to candidates who submit online applications
Candidates will be contacted primarily through email and their Workday online application profile
Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy including drug and alcohol testing requirements for positions designated as safety-sensitive
Maricopa County is an equal opportunity employer.
Apply Now!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
