Sr. BA

Overview:

We are seeking a Senior Business Analyst to lead ServiceNow implementation projects and drive ServiceNow application team delivery.

As a Senior Business Analyst you will play a pivotal role in defining product requirements and ensuring successful delivery of ServiceNow implementations. You will play a key role in translating ServiceNow ITSM and platform requirements into user stories manage stakeholder communications and drive agile methodologies to enhance project outcomes.

Responsibilities :
Identify and gather input from stakeholders to define and clarify requirements
Manage concise definition of scope across the entire program
Create and maintain documentation relevant to the management of the program and associated projects
Work closely with ServiceNow Devs QA product managers and other engineering teams to ensure high-quality products and features are delivered on time
Act as scrum master managing project schedules while identifying and communicating potential issues to stakeholders
Take responsibility for release schedules and milestones maintaining high velocity in a fast-paced environment

Requirements :
6 years of experience as a Functional Analyst or Business Analyst with ServiceNow dev projects with a focus on ITSM/Platform within ServiceNow.
1 years of experience in ServiceNow admin/implementation
ITSM/ITOM/HRSD knowledge
Proficiency in Agile software development methodologies
Experience as a Scrum Master and driving development sprints

Certifications:
ServiceNow certifications in CSA is must and CIS in ITSM or HRSD are strongly preferred.

Location: Pune/Hyderabad

Work hours: 11AM to 8PM IST.