Case Manager
Case Manager
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Job Description
Primary Details
Time Type: Full timeWorker Type: EmployeePlease see more information about QBE careers here Careers
Permanent Role
Full-time hours
Hybrid Working
Location Canberra
The opportunity
Join our high-performing Workers Compensation Claims team in Canberra and take ownership of a dynamic portfolio of personal injury claims. Were looking for a decisive and driven professional who thrives in a challenging fast-paced environment and is ready to make an impact.
Your new role
As a Case Manager youll take charge of managing complex claims with confidence and precision. Youll apply your strategic thinking and problem-solving skills to deliver outcomes that support injured individuals in returning to work. This role demands initiative resilience and the ability to navigate competing priorities with ease.
The QBE Case Management model involves guiding and providing support to people throughout their recovery liaising with essential external stakeholders in the claim such as doctors treatment providers and solicitors to help support the injured person through the claims process while working in a fast-paced and dynamic environment. Responsibilities include:
Champion customer outcomes through assertive case management.
Build and maintain strong relationships with customers by guiding and assist them through their recovery.
Maintain good client relationships with stakeholders and provide clear and timely communication.
Own the end-to-end claims process with the guidance of your leaders.
Identify and act on clinical information to develop effective strategies. guided by legislative and compliance timeframes.
Operate independently while contributing to a high-performance team culture.
About you
You are self-motivated with a keen attention to detail capable of maintaining high standards during times of change and resilient when facing challenges. Ideally you will have experience within the insurance industry (managing claims or personal injury management) or you may have a background in health or have experience in a similar environment. In addition:
Be customer-focused caring and empathetic over the phone
Be resilient decisive and empowered
Ability to find solutions and create plans to address challenges
Ability to organise and prioritise work effectively
About QBE
We can never really predict whats around the corner but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. Were proud to work together and encourage each other enable resilience for our customers our environment our economies and our communities. With more than more than 13000 people working across 27 countries were big enough to make a real impact but small enough to provide a friendly workplace where people are down-to-earth passionate and kind.
We believe this is our moment what if it was yours too Your career at QBE lets make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:
Hybrid Working a mix of working from home and in the office to enhance your work/life balance
Our Thriving at our Best wellbeing program including free holistic wellbeing coaching nutritional confidential counselling financial and legal advice
18 weeks gender-equal flexible leave for all new parents including paid super
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Additional leave and support through QBEs Family Domestic Violence First Responder Network
Discounts on insurance products car hire hotels goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition
We value our employees experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Platinum employer on the Australian Workplace Equality Index (AWEI) the definitive national benchmark on LGBTQI workplace inclusion
Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates
Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
Family First accredited employer since 2021
APPLY NOW and lets make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at
Skills:
Analytical Thinking Case Management Claims Settlement Communication Critical Thinking Customer Service Data Privacy Disability Claims Intentional collaboration Managing performance Negotiation Personal Injury Claims Risk Assessments Sound Judgment Stakeholder ManagementHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
Manager
Employment Type
Full-Time
