Service Desk Analyst
Service Desk Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job title:
Service Desk AnalystJob Description:
First point of contact for Capita Customers providing 1st Line diagnosis and resolutionLogging incidents and service requests from customers received via telephone email chat and customer portal (DWP) and process accordinglyProviding remote technical assistance including the setting up of computer hardware systems installing and upgrading software and troubleshooting basic IT to diagnose complicated windows related issues and find out the root cause. Ability to guide users with simple step-by-step instructions where remote access is not to perform remote troubleshooting and provide clear instructions to end usersEscalate issues to the relevant person/team when appropriate to resolve issues within SLA. Ability to provide an excellent customer service and value to end users ensuring customers are kept updated on progress of ticketsHelp create technical documentation and manualsAbility to direct unresolved issues to the next level of support personnelLocation:
NewtownabbeyUnited KingdomTime Type:
Full timeContract Type:
PermanentRequired Experience:
IC
Employment Type
Full-Time
