Process Efficiency Manager
Process Efficiency Manager
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Job Description
Company:
MarshDescription:
We are seeking a Process Efficiency Managerto drive operational excellence across the region. This role will be based in Warsaw Poland and will be a hybrid position.
In this role you will define the direction for process improvement initiatives establish clear priorities and roadmaps aligned with organizational goals. You will lead efforts to streamline processes drive standardization and oversee technology implementations to enhance efficiency reduce costs and elevate quality and productivity across multiple teams and geographies.
As a Process Efficiency Manager you will conduct thorough process analysis develop business cases to justify improvements and influence stakeholder buy-in. You will mentor and support efficiency experts and manage multiple projects simultaneously.
We will count on you to:
Define and lead strategic process improvement projects establishing clear priorities and ensuring timely delivery within scope budget and quality standards.
Lead and mentor process efficiency experts including but not limiting to peoples development teams engagement regular updates and feedback annual goals setting and performance reviews
Conduct thorough process analysis to identify inefficiencies bottlenecks and opportunities for standardization and automation utilizing process improvement methodologies such as Lean Six Sigma.
Oversee the implementation of technology solutions that support automation data accuracy and operational efficiency.
Establish KPIs and reporting frameworks to monitor progress and measure impact.
Engage proactively with stakeholders at all levels to communicate progress address challenges and ensure alignment with strategic priorities.
What you need to have:
Proven experience in managing complex regional projects with a track record of successful outcomes ideally within matrix organization.
Strong stakeholder management skills with the ability to build relationships and influence at all levels of the organization incl. senior executives.
Prior experience in people management.
Proven experience with process improvement methodologies such as Lean Six Sigma
Experience in working with RPA/automation technologies to enhance process efficiency.
Excellent communication skills both verbal and written with the ability to present complex information clearly and persuasively.
Strong analytical skills with experience in data analysis to drive decision-making and process improvements.
Proficiency in English (C1).
What makes you stand out:
Knowledge of additional European languages (French Spanish German Italian ).
Prior consulting SSC BPO and/or insurance background.
Why join our team:
We help you be your best through professional development opportunities interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.
To apply please send your CV in English.
Marsh a business of Marsh McLennan (NYSE: MMC) is the worlds top insurance broker and risk advisor. Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses: Marsh Guy Carpenter Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.Required Experience:
Manager
Employment Type
Full-Time
