drjobs Client Relationship Executive

Client Relationship Executive

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1 Vacancy
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Job Location drjobs

Leicester - UK

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Company Outline

Job Role: Client Relationship Executive

Location: Hybrid/Leicester

Salary: 25500 per annum

Contract: 12 month fixed term

What We Can Offer You:Hybrid Working Performance-Related Bonus Life AssuranceVitality Private HealthcareAdditional Holiday Purchase Health Cash Plan Subsidised Gym Memberships Cycle to Work scheme Discount Vouchers and Access to Wellbeing Resources!

Why do we want you

Were looking for a detail orientated Client Relationship Executive to oversee and manage the arrangement and scheduling of inhouse courses and client relationship services for Mercias key accounts in a proactive and timely manner ensuring slick processes and quick turnaround times and excellent client service.

Please note:At Wilmington plc we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme please use the contact details provided once you have clicked apply!

Job purpose tasks and responsibilities

You will be responsible for:

  • Working with our Key Account Managers on some of the top spend accounts in the business.
  • Managing diaries for Mercias consulting and lecturing staff.
  • Forging and maintaining professional and helpful relationships with our external clients and helping them make the most of Mercias services.
  • Setting up and managing consultancy visits and lecturing appointments for Mercias staff and subcontractors.
  • Telephoning emailing and using our secure portal to send confirmations and engagement terms to clients.

Whats the Best Thing About This Role

no two days are the same and you will have a varied workload. You will be working closely with our key account clients to build relationships and rapport working in a team who are passionate about client care and delivering excellent customer service.

Whats the Most Challenging Thing About This Role

This is a busy and fast paced role and you will need strong communication skills be highly organised and able to multitask. You will need to be able to re prioritise your work though out the day to meet clients needs and deadlines.

Essential and desirable capabilities

We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...

To be successful in this role you must have:

  • Strong English skills backed by the relevant qualification(s): GCSE Key Skills or Functional Skills Strong ICT skills and exposure to different system
  • Ability to negotiate with others and seek resolutions
  • Excellent interpersonal skills with the ability to work with minimal supervision.
  • Extensive experience in diary scheduling and diary management
  • A good understanding of the accountancy industry and key compliance requirements for firms (desirable not essential)
  • Experience in the same or similar role

To be successful in this role it would be great if you have:

  • Experience in using CRMs

We know its not a skill but the successful candidate must have permission to work in the roles location by the start of their employment.

Before you go....

About us

Mercia part of Wilmington plc is a leading provider of training compliance and support services to the UK accountancy profession.

Our focus is on helping accountants stay ahead of regulatory change and technical updates while supporting their development through practical learning resources.

Find What Youre Looking For

We are ambitious and inclusive filled with integrity and curiosity. We are Wilmington plc. Are you Join us and achieve more within your career with mutual respect support and fair rewards.

Click on APPLY today!

The Legal Bit!

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties responsibilities and skills required for this position.

*Please note that this role may remain advertised until an offer of employment has been made.

#LI-Hybrid

Employment Type

Unclear

Company Industry

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