Customer Service Representative
Customer Service Representative
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$ 4000 - 6000
1 Vacancy
Job Description
Casey Auto Group seeks a Customer Service Representative to join our Customer Care Center.
We areseeking an energetic and driven individual responsible for generating appointments with customers who have expressed interest in either new orpre-owned vehicles.
Our trained Scheduling Assistant delivers a premium Customer Experience by responding promptly professionally and courteously to customer inquiries.
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- Pay: $4000.00 - $6000.00 per month
- High volume of outbound and inbound calls
- Great fast-paced atmosphere
- Great benefits package
Benefits Offered (not a complete list):
- Medical coverage
- Dental Vision and Life Insurance
- HSA FSA and LPFSA
- Prescription Drug Coverage
- Company-paid virtual healthcare services
- Telehealth visits
- Medical Bill Review
- Tobacco Cessation programs
- And more!
- Short- and Long-Term Disability
- Legal Resources and Identity Theft Protection Coverage
- Company-paid Employee Assistance Program (counseling services)
- Weekly pay
- Employee Discounts (YMCA Onelife Fitness vehicle services and more)
After 1 Year of Service:
- 401 (k) Retirement Savings Plan
- Company Match- up to 2% 4% company match (offer pretax and Roth)
- Company-paid Life Insurance Policy
- Two times annual salary
- Paid vacation time
Requirements and Skills
*Must be able to work 40 hours a week including evenings and weekends.*
The ideal candidate needs the following:
- Excellent verbal and written communication skills
- Strong computer skills able to type accurately and efficiently; multi-tasking
- Goal-oriented and able to focus on completing tasks
- Able to effectively work with management teams at all levels
- Outstanding Attendance and Punctuality
- Ability to work independently and as part of a team in a fast-paced environment
- Strong organizational and time management skills
- Strong work ethic and motivated by results and self-improvement
- Previous customer service or call center experience preferred
- A performance mindset.
Responsibilities
- Answer customer calls and establish follow-ups with sales appointments.
- Respond quickly to internet phone and live chat inquiries using the provided email templates & scripts.
- Provide customers with initial product information and direct them to the appropriate dealership resources.
- Participate in team and process development sessions maintaining positive relationships with teammates sales teams and dealership management.
- Utilize CRM and other tracking systems daily.
- Promptly and accurately enter all customer inquiry data into the CRM
- Be willing to make high-volume outbound calls as well as texting & emailing customers.
- Respond to inbound phone calls and internet inquiries to develop customer trust and generate customer visits. Follow up with customers to ensure satisfaction and produce referrals.
- Demonstrate understanding and application of effective appointment-setting strategies and techniques
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
