Global Implementation Manager
Global Implementation Manager
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Job Description
Brivo is seeking a proactive and technically proficient Global Implementation Manager to lead the deployment and configuration of our cloud-based access control and security solutions across enterprise customers in the EMEA region. Youll work directly with Brivo resellers dealers and end-users to ensure a smooth transition from sales to operational use delivering expert guidance technical support and hands-on project management.
In addition this role will support Brivos growing network of API partnersguiding integrations and fostering strong long-term relationships that drive joint full-time hybrid position requires regular weekly in-office collaboration.
Responsibilities
- Customer Onboarding & Deployment
- Oversee seamless onboarding of global enterprise customers delivering tailored training and implementation support in line with Brivo and client standards.
- Leverage internal resources and best practices to accelerate product adoption and ensure a positive experience for all stakeholders.
- Account Management & Relationship Building
- Develop and maintain strong relationships with assigned enterprise customers acting as their main point of contact post-sale.
- Understand customer goals operational needs and challenges aligning Brivos solutions accordingly.
- Proactive Support & Risk Mitigation
- Monitor customer engagement and system health proactively addressing potential issues before they escalate.
- Deliver timely resolutions and continuous value across the customer journey.
- Growth Enablement
- Identify and support opportunities for product expansion cross-selling and upselling in collaboration with sales and customer success teams.
- Customer Advocacy
- Capture and relay customer feedback to internal teams to inform product development and strategy.
- Represent customer interests and champion their experience across the business.
- API Partner Enablement
- Work closely with the Global Strategic Partnerships Manager to onboard new API partners.
- Provide technical insight and project coordination to ensure successful integration.
- Cultivate trusted relationships to make Brivo the preferred platform for access control integrations.
- Strategic Account Support
- Manage a small portfolio of global accounts in partnership with our Global Account Managers contributing to overall customer success across key markets.
- 5 years of experience in security technology sales or implementation ideally in access control video surveillance or related fields.
- 3 years of experience supporting global enterprise clients ideally within the EMEA region.
- Bachelors degree or equivalent practical experience.
- Proven track record in business development or managing strategic partnerships.
- Strong interpersonal and communication skills with a consultative approach to relationship-building.
- Confident in presenting complex information in a clear and organised manner.
- Comfortable working independently and managing multiple priorities.
- Proficient in Salesforce CRM Google Workspace and other common business/AI tools.
Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate multifamily residential and large distributed enterprises. The companys comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation elevate employee and tenant experience and improve the safety of all people and assets in the built environment. Brivos building access platform is now the digital foundation for the worlds largest collection of customer facilities protecting over 600 million square feet across 60 countries. Brivo is privately held and headquartered in Bethesda Maryland USA. Learn more at .
Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process please contact
Required Experience:
Exec
Employment Type
Full-Time
