Desktop Lead/Manager
Desktop Lead/Manager
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1 Vacancy
Job Description
Title :Desktop Lead/Manager
Location : Pittsburgh PA 15212
Contract
Team Leadership & Coordination
- Lead and coordinate service delivery teams (internal and external).
- Provide guidance coaching and support to team members.
- Foster a culture of continuous improvement and accountability.
Reporting & Documentation
- Produce regular reports on service performance incidents and trends.
- Maintain accurate documentation of processes procedures and configurations.
- Support audits and compliance activities.
Continuous Improvement
- Identify opportunities to improve service quality and efficiency.
- Implement best practices and frameworks (e.g. ITIL COBIT).
- Drive automation and innovation in service delivery.
Risk & Compliance Management
- Ensure IT services comply with regulatory and security requirements.
- Manage risks related to service delivery and business continuity.
- Support disaster recovery and incident response planning.
Employment Type
Full-time
