Digital Product Manager
Digital Product Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title Digital Product Manager
Location Philadelphia PA
Job Description
We are seeking a versatile and experienced Digital Product Manager to drive the strategy and development of innovative digital products for both internal and external customers. The ideal candidate will combine a strong understanding of Product Management User Experience (UX) Research and Design Thinking with critical experience in governance risk and regulatory compliance. This role is perfect for a strategic thinker who can navigate the complexities of a large organization particularly within the transportation or customer service industries and translate technical capabilities into user-centric solutions. Youll be responsible for managing the entire product lifecycle ensuring our digital offerings are not only innovative and user-friendly but also meet all corporate IT and regulatory standards.
Responsibilities:
- Lead the product lifecycle from ideation to launch including defining product vision strategy and roadmap.
- Conduct user research and apply Design Thinking methodologies to inform product decisions and drive continuous improvement.
- Manage product experiences for internal and external customers within a complex environment such as a Customer Care Center.
- Collaborate with cross-functional teams including engineering design operations and compliance to ensure product success.
- Ensure all digital products adhere to governance risk and regulatory oversight requirements.
- Utilize data and user feedback to prioritize features and make informed product decisions.
Qualifications
- Proven experience as a Digital Product Manager with a strong background in UX Research and Design Thinking.
- Demonstrated experience with governance risk management and regulatory compliance.
- Previous experience in the transportation or customer service industries is required.
- Knowledge of IT Operational Technology (OT) corporate tech rail domain or other industrial technologies.
- Experience managing digital experiences for internal and external customers in a complex environment.
- Excellent communication leadership and stakeholder management skills.
Employment Type
Full-time
