Distribution and Client Services Coordinator

Our client the Central Okanagan Food Bank (COFB) is a non-profit charitable organization dedicated to fostering a healthy hunger-free community by providing nutritious food to those who need it most. Located in the BC Interior COFB serves over 10000 individuals each month in Kelowna and West Kelowna 44% of whom are children under 15 and 19% are seniors on fixed incomes. In addition to supporting individuals and families they distribute surplus food to 40 local non-profit organizations throughout the region. COFB relies on the generosity of individuals families organizations and community groups to support their work through donations of food funds and time.

The Central Okanagan Food Bank (COFB) is looking for a Distribution and Client Services Coordinator to join their growing team. This key leadership role ensures food support is delivered efficiently respectfully and consistently to those who need it most. As demand increases the Coordinator will play a vital role in overseeing day-to-day distribution enhancing client-facing systems and upholding high service standards. Working closely with warehouse volunteer and engagement teams the Coordinator helps lead organized hamper distribution across multiple locations while fostering a dignified compassionate client experience. This role is ideal for a highly organized people-focused individual who thrives in a fast-paced mission-driven environment.

• Provide training tools and ongoing support to frontline staff and volunteers to ensure success in their roles;
  
• Monitor and manage client data systems ensuring accurate and timely record-keeping;
  
• Coordinate with the Warehouse Coordinator to maintain adequate inventory levels and re-stocking processes;
  
• Collaborate with the Volunteer & Engagement Coordinator to address daily operational needs and volunteer support;
  
• Oversee the coordination and smooth operation of off-site hamper distribution at satellite locations;
  
• Ensure all client registrations are processed efficiently and professionally maintaining privacy and dignity;
  
• Supervise on-site hamper distribution to ensure respectful organized and client-focused service;
  
• Liaise with retail partners and suppliers to order food items as needed;
  
• Identify opportunities for process improvements and assist with implementing more efficient client-centered systems;
  
• Assist with crisis management or conflict resolution during distribution periods ensuring a calm and supportive environment;
  
• Track and report on distribution metrics and client service outcomes to inform planning and decision-making.
  

• Strong understanding of issues related to poverty and food security;
  
• Excellent interpersonal and communication skills both verbal and written with active listening abilities;
  
• Excellent organizational and time management skills; able to prioritize and manage multiple tasks effectively;
  
• Sound judgment critical thinking and problem-solving skills with the ability to adapt to changing needs and situations;
  
• Proficiency in Microsoft Office Suite (Word Excel Outlook); experience with Link2Feed or similar client management systems;
  
• Able to work independently with minimal supervision as well as collaboratively within a team environment;
  
• Familiarity with food bank operations with a willingness to learn and contribute to continuous improvement;
  
• Proven ability to lead and support change aligned with COFB s mission values and operational goals;
  
• Basic knowledge of food safety practices and standards;
  
• Physically able to lift and move items as part of a fast-paced distribution environment.
  

This is a full-time in-person position based in Kelowna BC offering a competitive hourly wage of $24.00 $26.00 depending on experience. The role follows a Monday to Friday schedule with occasional weekend shifts as needed. The Central Okanagan Food Bank offers a supportive team environment on-site parking and a comprehensive benefits package that includes dental care and extended health coverage. If youre passionate about making a meaningful impact in your community and meet the qualifications outlined above we invite you to apply and join a team dedicated to building a hunger-free future.