Italian and English Customer Support Advisor
Italian and English Customer Support Advisor
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Job Description
Key Responsibilities:
Customer Interaction: Handle incoming user requests via telephone email and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.
Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.
Customer Service: Deliver high-caliber customer service for post-sales requests including delivery warranties and refunds.
Sales Support:
Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
Order Management: Log and follow up on orders or requests capturing all required data elements in CRM as mandated by clients policies and products.
Candidate Profile:
Excellent communication skills coupled with empathy and team spirit
Tech-savvy
Previous experience in Customer Service (preferable)
Previous experience in sales is a plus
Availability to work on rotational shifts
Salary Conditions
Base salary Performance bonus (gross)
Meal allowance: 723 per workday (paid in meal card)
Transportation allowance
Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract
Schedule:
Monday till Saturday (including bank holidays): 08:00 to 19:00 (Rotational shifts)
Days Off: Sunday 1 rotational day
Type of contract: 6 months with the possibility of renewal
Languages:
Fluent in Italian C2 and strong B2 English
Employment Type
Full Time
