Technical Support Engineer
Technical Support Engineer
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Job Description
Job Title: Technical Support Engineer (German-Speaking)
Department: Customer Support
Location: Islamabad Pakistan (Onsite or Hybrid)
Job Type: Full-Time
About the Role:
We are looking for a German-speaking Technical Support Engineer to join our support team based in Islamabad. In this role you will assist global customers with resolving technical issues related to web infrastructure Linux servers network security CDN and Web Application Firewalls (WAF). Youll serve as the first point of contact ensuring timely and effective technical solutions and delivering an exceptional customer experience.
Key Responsibilities:
- Provide Tier 1 technical support to customers via email and ticketing systems in both German and English
- Troubleshoot and resolve issues related to Linux systems networking firewalls CDN and WAF
- Guide customers through system configuration usage and optimization
- Collaborate with Tier 2/3 technical teams to escalate complex issues
- Document known issues fixes and create support content for internal and external use
- Maintain professional communication and ensure a high level of customer satisfaction
Requirements:
- Minimum 2 years of experience in technical support IT helpdesk or network/system administration
- Good understanding of Linux environments HTTP/HTTPS protocols web infrastructure and basic network security
- Ability to work independently and solve problems methodically
- Strong communication skills in English (written & spoken)
- Basic to intermediate German language skills are required (B1 level or higher preferred)
Preferred Qualifications:
- Familiarity with CDNs cloud platforms or cybersecurity tools
- Hands-on experience with customer service platforms like Zendesk Jira or Freshdesk
- Understanding of DDoS protection SSL and web performance tools
What We Offer:
- Opportunity to work with a global customer base and cutting-edge web security products
- A supportive collaborative team environment based in Islamabad
- Competitive salary and benefits
- Career growth opportunities in network and cloud security
Employment Type
Full Time
