German Customer Support email and Chat - Malta
German Customer Support email and Chat - Malta
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Job Description
Are you passionate about creating a safer online environment where scams fraud and cyber grooming are prevented We have exciting opportunities for Full-Time German-Speaking Content Moderators/Customer Support Agents in sunny Malta! Please note that you must be available to work morning and late shifts until midnight on a rotational basis.
Tasks;
Understand follow and remain knowledgeable of client policies and guidelines.
Visually navigate and review images accounts and text-based content.
Provide accurate valid and complete information to customers by using appropriate methods/tools.
Meet personal/customer support targets.
Evaluate and make decisions in accordance with defined policies and guidelines.
Report and provide feedback on trends common end-user mistakes and questions to manager in a timely manner.
Escalate violations of client policies and instances of fraud using internal tools and processes.
Identify improvement opportunities in workflow automation and suggest solutions to relevant teams.
Interface effectively with other internal and client teams.
Balance priorities of workflow in line with stakeholder expectations.
Participate in training to conduct correct and accurate moderation policies.
Support different workflows clients and markets as and when required.
Requirements
Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word.
Native in German and English
No prior experience is necessary. What matters to us is your drive and dedication to making a positive impact in the digital world. If you possess English reading and written skills proficient computer skills the ability to make quick and accurate decisions attention to detail a can-do attitude and a willingness to learn and adapt we want to hear from you!
Benefits
Full Training for 2 weeks. (candidate should be onsite during this time)
Hybrid work after the training and can be remote in the mainland of Malta
Health insurance- following 6 months of employment Career Progression opportunities Relocation
- Pick up the candidate from the airport to the hotel
- Accommodation in the hotel paid by the company (booked for 5 nights then it can be extended up to 3 weeks)
- reimbursement of the flight ticket (paid in the salary after 6 month probation)
Employment Type
Full Time
