Business Systems Support Specialist

ABOUT US

Almost 1.2 million residents call York Region home making it one of the largest regions in Canada and the fastest growing with a population thats expected to grow to more than 2 million by 2041. Our geography which is comprised of about 1800 square kilometers over nine different municipalities is as beautiful interesting and diverse as our government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canadas Best Employers by Forbes we offer a collaborative progressive workplace that takes pride in our organizational culture and is committed to living The 13 Factors of Psychological Health and Safety in the Workplace aligned with our vision to create strong caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
• Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
• Benefits and Wellness - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health dental and life insurance access to a 24/7 Employee and Family Assistance Programand corporate discounts and purchase plans for day-to-day products and services.
• Inclusive and Diverse Workforce - Were committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential participate freely in society and live with respect dignity and freedom from discrimination. Our robust Inclusion Diversity Equity and Accessibility program continues to grow and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE

Reporting to the Program Manager Systems and Support with Digital Environmental team is responsible for implementation of new systems support and maintenance of existing and overall day-to-day performance of the environmental services business related systems performance tuning of developed systems and for supporting the integration of those systems with other applications; leads project teams and provides guidance with the activities related to department technology projects; works as part of a project team and consults with stakeholders to ensure business objectives and goals are achieved; recommends and develops solution alternatives; works with multiple cross functional teams within IT and the business on developing solutions; working in consultation with department technology resources and Information Technology Services to ensure the goals objectives business and regulatory compliance needs of the Branch Department and Region are met; participating in planning design development and implementation activities to support the new processes in collaboration with Department staff.

CORPORATE INFORMATION TECHNOLOGY GOVERNANCE
Departmental information technology functions work in close collaboration with Corporate Information Technology; consistent with the Information Technology vision and strategy; supporting the development and implementation of Information Technology initiatives programs processes policies and protocols.

WHAT YOULL BE DOING

• Researches new technologies future systems software and hardware components related to the department including evaluating performing systems testing and making recommendations to management.
• Coordinates specific assigned systems development and implementation activities including preparation of the user requirements definition and systems analysis; consults with ITS as necessary on general and detail design details and implementation planning.
• Monitors system performance on all department business systems and ensures all systems are working at an acceptable industry standard.
• Provides guidance and advice to other department business systems staff as required.
• Performs backup duties of other department business systems staff as assigned Liaises with internal staff providing systems expertise and support to ensure consistent and effective systems performance; shares information regarding initiatives and other best practices with Branch and Departmental staff.
• Liaises with external contractors vendors and suppliers on general troubleshooting software and hardware updates maintenance and support contracts escrow agreements new product initiatives and other systems related information.
• Oversees collection of field data from various locations and facilities within the Department infrastructure to support department business systems.
• Oversees creation of software compatible files or data to support changes to the systems software due to expansion and/or changes in department business services.
• Assists business users and technical consultants with the development of complex database queries reports and dashboards.

WHAT WERE LOOKING FOR

• Successful completion of a Community College Diploma in Information Technology Computer Science or approved equivalent combination of education and experience.
• Minimum five (5) years of demonstrated hands-on experience deploying and supporting IT and telecommunications systems including Enterprise software applications using Windows/Linux servers and workstations hardware and software.
• Experience providing project implementation analysis and support in data management systems data integrity and security as it relates to environmental business systems.
• Experience and demonstrated ability on functional and technical levels of Real Time Data Acquisition Systems.
• Extensive experience in development using Java NodeJS RESTful API Python HTML 5 JavaScript SQL Oracle Application Express (APEX) Ajax and CSS technologies.
• Extensive experience with relational database development database queries stored procedures data modeling (e.g. Oracle MS SQL MySQL).
• Extensive experience in Data Modeling Data Warehousing PL/SQL ETL processing.
• Experience with application servers configuration and implementation to support Java code processing (e.g. Apache Tomcat etc.).
• Expertise in software support development and implementation in a DevOps (development and operations) environment that supports agile software delivery approach.
• Experience with design development and implementation of Internet of Things; experience with design development implementation and support of Virtual Reality/Augmented Reality solutions.
• Experience with mobile solutions prototyping design development implementation and support.
• Demonstrated knowledge and experience of systems development life cycle processes using databases and programming languages; demonstrated knowledge of environmental technology industry environmental related systems and applications.
• Proficiency in Linux Red Hat OpenShift and IBM Maximo Application Suite demonstrated experience in managing and deploying applications using these platforms is an asset.