On-site Technology Support Technician
On-site Technology Support Technician
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Job Description
At EY were all in to shape your future with confidence.
Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
The Opportunity
As part of Enterprise Technology the On-site Technology Supports mission is to help our customers fulfil their purposes and contribute to building a better working world by providing a fit for purpose support On-site Technology Support Specialist provides this support to customers within the country or site by performing multiple technology support activities. This professional demonstrates ability to prioritize tasks working with multiple software and hardware technologies in a fast-paced environment.
Your key responsibilities
- Facilitate and support the deployment of hardware and software to end users (including the installation configuration and testing of more complex firm hardware).
- Facilitate and support theprovisioning anddeprovisioningprocessing including setting up of hardware/software for new hires and receiving hardware from separating employees.
- Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.
- Resolve incidents associated with firm-standard end user software and hardware including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences.
- Under minimal supervision provide after-hours service for escalated issues and tasks from the Service Desk or supervisor.
- Perform asset managementactivities(procurement receipt inventory tracking distribution etc.) as assigned and in accordance with firm policy and EY Technology process.
- Assist with off-site technology support forfirm sponsoredfunctions/meetings.
- Assist with IT tasks related to office moves buildouts and relocations.
- Work effectively as remote hands for other EY Technology functions such as Telecommunications and Hosting.
- Maintain a thorough understanding of EY Technologys organization and service offerings in order to identify how best to address end user technology needs and incidents.
- Understand the Firms business and organization sufficiently toanticipate and resolveend user technology issues that affect productivity of Firm personnel
- The role receives direct oversight from a supervisor with regular contact to assign and monitor activities
- This role is required to physically work in an EY office.
What we look for
- Excellent communication interpersonal organizational and time management skills.
- Excellent customer service attitude.
- Ability to liaise and work effectively withall levels of end usersand IT personnel.
- Ability to communicate effectively with supervisor and peers.
- Approximately 2-3 years of experience inend usertechnology support
Ideally youll also have the skills
- Effective analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues.
- Decision making responsibilities are generally limited to addressing a single end-user issue; ability to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary.
- Abachelors degree / Industry relevant certificate or equivalent work experienceis desirable.
What we offer you
At EY well fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
- Career development: At EY your career is yours to shape!Well develop you with future-focused skills and equip you with world-class experiences work arrangements: Our flexible work policies empower you to balance your professional and personal life fostering a culture of trust and autonomy.
- A comprehensive benefits package: From a yearly wellness incentive to access to additional 8 weeks of flex leave per year and family-friendly policies including 26 weeks of gender-neutral paid parental leave we cater to your diverse needs to help you thrive both personally and professionally We offer a competitive salary which is open to negotiation pending on skills and experience.
Acknowledgement of Country
EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures and to their Elders past present and emerging. Find out more about our vision for reconciliation at equity and inclusiveness (DE&I) are core to who we are how we work and how we live our values. We encourage applications from people of all ages nationalities abilities cultures sexual orientations and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting so if you have questions before or during your application we welcome you to get in touch at or(option 2). Anything you tell us will be kept completely confidential.
Are you ready to shape your future with confidence Apply today.
The salary for this role is AUDXXX inclusive of superannuation. (only use if the salary is fixed and all applicants will be offered the same)
Or
The salary range for this role is AUD XXX to AUD XXX inclusive of superannuation dependent on skills experience and work location. (Use if the applicant could be offered a salary within a range)
EY Building a better working world
EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.
Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.
Required Experience:
IC
Employment Type
Full Time
