Shift Manager Casino Operations

Essential Duties/Core Competencies:

• Develops and implements an effective strategy for managing projects and assets for Slot Operations Department.
• Ensures effective recruitment hiring training recognition coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments.
• Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis.
• Maintains appropriate staffing levels within the department to ensure efficiency and productivity.
• Participate in talent acquisition and retention provides courteous and helpful information to guests.
• Responds to guest concerns in a considerate professional and positive manner. Shows genuine concern and empathy actively listens to the guests and take ownership of their concerns and follows through to a resolution.
• Maintains meticulous inventory of keys radios and any other devices issued to them and complies with company safety standards.
• Administers supervisory responsibilities in accordance with the Companies and Departments policies and procedures.
• Adheres to the regulatory departmental and company policies and procedures.
• Researches and makes recommendations on related software systems processes and equipment to improve overall performance and meet business goals.
• Assists in new hire and ongoing team member training.
• Strong understanding of the Company Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Performs other tasks as assigned.
• Demonstrates consistent regard and dedication to guests vendors colleagues and the Company by being engaged interested and productive.
• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Companys success.
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations.
• Demonstrates the initiative to present new ideas and perspective to create positive results.
• Exhibits respectful consideration of viewpoints situations and others.
• Puts the guest at the forefront of every decision.
• Must have the ability to interact well with guests and team members.
• Ability to interact with mobile devices and touch screen technology.
• Previous experience using Smart Phones and/or Tablets applications strongly preferred.
• Excellent supervisory and communication skills.
• Working knowledge of Microsoft Office and related software.
• Advanced and quantifiable experience with Slot Performance Systems.
• Have a complete understanding of Departmental Company and New York State Lottery rules and regulations that apply to the position.

Work/Educational Experience

• Must be 18 years or older.
• BA/BS in management/hospitality or a related field and/or a combination of education and related experience.
• Five (5) years experience in a guest service or customer service driven industry with a minimum of three (3) years in a supervisor/manager role in a casino environment.
• Must be able to obtain and maintain the appropriate license through the New York State Lottery.

Essential Requirements

To perform this job successfully an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to talk and hear. The employee is also regularly required to stand walk sit and use hands to finger handle or feel objects tools or controls. The employee is occasionally required to reach with hands and arms and to sit climb or balance and stoop stretch bend kneel crouch or crawl.

Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least twenty-five (25) pounds and varied instances of standing/walking.

Language Skills:

Ability to read analyze and interpret documents such as policy and procedure manuals maintenance instructions and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimal and work with mathematical such as probability and inference. Ability to create read and analyze spread sheets of statistical data. Ability to decipher various reports and maintains reports upon request.

Work Environment

The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the property or some back of house areas the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry employees must be able to work varying schedules to reflect the business needs of the property.

The Company is committed to achieving full equal opportunity without discrimination based on race religion color sex national origin politics marital status physical disability age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

NOTE: This Job Description: is not intended to be all-inclusive. Team members may perform other related duties as required to meet the ongoing needs of the organization.

Required Experience:

Manager