Clinical Services Specialist - CCBD

Versiti is a fusion of donors scientific curiosity and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute we enable life saving gifts from our donors and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine transplantation stem cells and cellular therapies oncology and genomics diagnostic lab services and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes higher quality services and reduced cost of care for hospitals blood centers hospital systems research and educational institutions and other health care providers. At Versiti we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Under the direction of the Manager CCBD coordinates a multidisciplinary clinic for patients with chronic complex bleeding and coagulation disorders and provides a number of services in direct support of the patients of the clinic. The position is expected to perform most of the tasks independent of direct supervision.

Benefits
Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical Dental and Vision Plans Paid Time Off (PTO) and Holidays Short- and Long-term disability life insurance 7% match dollar for dollar 401(k) voluntary programs discount programs others.

• Provides accurate triage for patient phone calls demonstrating advanced ability to prioritize urgent medical situations excellent problem solving and judgment skills as well as advanced customer service skills.
• Interacts with CHW BCW and other systems to complete all required processes for CHW based clinics including ordering and scheduling lab work printing out clinic paperwork and helping resolve procedural equipment and policy issues.
• Coordinates and provides support for a multidisciplinary clinic for patients with chronic complex bleeding and coagulation disorders. Schedules the clinics and completes all preparatory paperwork as well as ordering laboratory studies x-rays and charts obtains patient releases and demographic information organizes medical staff meetings and prepares the final comprehensive clinic forms.
• Maintains patient records in multiple databases and files paperwork including patient notes in patient charts; maintains statistics for the compilation of grant and other statistical reports.
• Provides support for the professional staff such as typing correspondence helping with the revision of dictated patient letters photocopying entering patient infusion logs and scheduling meetings etc.
• Organizes and maintains supplies level for the Outreach and Home Care Coordinator as well as prepares supply kits for individual cases.
• Provide accurate assistance to CCBD nurses and Manager in scheduling patient clinic visits through CCBDs patient data base.
• Provides accurate and timely daily support to and coordination with the Therapeutic Products Patient Services Coordinator.
• Maintains knowledge of all CCBD office procedures in order to provide backup support for other Clinical Services Specialists and maintains CCBD How To book.
• Trains new Clinical Services Specialists in clinic and office procedures.
• Works cooperatively as a team with the other Clinical Services Specialists to provide support for the Nurse Coordinators Social Worker Research Coordinator and Financial/Insurance Counselor at CCBD.
• Shares the following responsibilities with other Clinical Services Specialists: processes CCBD mail orders supplies for CCBD compiles articles for and supervises timely mailing of CCBD newsletter.
• Assists and performs other functions as requested by the Medical Director CCBD.
• Performs other duties as assigned
• Complies with all policies and standards

Education

• High School Diploma or equivalent required
• Advanced education in business administrative training or healthcare preferred
• Associates Degree from an accredited college or university or the equivalent preferred

Experience

• 1-3 years administrative experience required preferably in a health care environment required

Knowledge Skills and Abilities

• Excellent problem-solving skills required
• Excellent verbal and written communication skills required
• Excellent interpersonal and customer service skills required
• Proven ability to multi-task while maintaining attention to detail required
• Ability to prioritize/complete a variety of assignments with good judgment and diplomacy required
• Proficient computer skills including Microsoft Office products required
• Knowledge of medical terminology required
• Ability to learn job specific computer applications; Epic preferred required
• Ability to work effectively in a team environment required

Tools and Technology

• Computer Printer Multi-line Telephone Fax Machine Photocopier required

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