Client Services Specialist

About Nestara:

What You ll Do:

• Be the First Point of Contact: You ll greet our clients (and candidates) with warmth and professionalism whether it s via WhatsApp a phone call or in person at our office. You will answer questions provide information and leave every caller or visitor feeling heard and appreciated.
  

• Orchestrate Schedules & Processes: Like an air-traffic controller for client services you ll schedule consultations interviews and follow-ups with ease. Using our Zoho CRM you ll keep track of leads and ensure no one slips through the cracks. Multitasking is your forte one minute you might book a meeting the next you re confirming a candidate s reference.
  

• Support Clients Every Step of the Way: From onboarding new clients (helping them fill in forms understand our services etc.) to checking in after a placement you ll be clients go-to guide. High-net-worth families and expats expect attentive service you ll deliver just that maintaining Nestara s reputation for care and excellence.
  

• Keep Our Front Office Running: You ll manage the reception area making sure our office is welcoming and efficient. This includes answering general inquiries handling minor admin tasks and contributing to a positive atmosphere. Essentially you ensure the Nestara experience is smooth from the front door to the final follow-up call!
  

• Collaborate and Learn: As part of a lean team you ll collaborate closely with our recruitment and operations staff. You might sit in on interviews with a new nanny or brainstorm how to improve our client feedback process. We encourage ideas and initiative if you see a way to improve something we re all ears. This is a role where you can grow quickly by taking on new challenges.
  

• Business Development: Collaboratively as guided from the leadership team you shall attend events meet potential clients and partners outside of the office setup to represent the Nestara brand in creating awareness and driving business metrics and impact.
  

Requirements

Who We re Looking For:

• A Customer Service Star: You genuinely enjoy helping people and have an upbeat solution-oriented attitude. Ideally you have 1-2 years in a client-facing role (customer service front desk hospitality etc.) and you ve got references to prove you shine.
  

• Communication Wiz: You are fluent in English (both spoken and written) and can craft a great email or WhatsApp message. You communicate clearly politely and confidently with everyone. (P.S. If you speak Swahili too that s a bonus!).
  

• Super Organized Multi-Tasker: Juggling tasks comes naturally to you. You re the kind of person who color-codes your calendar or makes to-do lists for fun. Whether it s managing schedules or keeping records updated you do it with attention to detail and never miss a beat.
  

• Tech-Savvy & Quick Learner: Tech doesn t intimidate you. You re comfortable with computers and have used tools like CRMs databases or at least Excel and email extensively. If you haven t used some of our systems you re confident you can learn it fast.
  

• Calm & Professional: You handle pressure with grace. When things get busy or a client is demanding you don t crack you prioritise maintain a calm I ve got this demeanour and resolve issues. You present yourself professionally understand discretion and can interface with VIP clients in a polished manner.
  

• Team Player with a Can-Do Attitude: You re humble and ready to pitch in wherever needed. Small startup sometimes means we all refill the coffee or help at an event. You take feedback well see it as a chance to grow and you re excited to be part of a close-knit mission-driven team.
  

Benefits

Why Join Nestara

• Impact & Meaning: Your work will directly help families find trustworthy help and create happier homes. We solve real problems for our clients you ll feel great about being part of that.
  

• Growth Opportunities: Nestara is growing and we want you to grow with us! As we expand you can take on more responsibility learn new skills (perhaps move into ops client success or leadership roles over time) and be mentored by experienced professionals.
  

• Startup Culture: If you ve got ideas we want to hear them. You ll work in an environment that values innovation agility and continuous improvement. No bureaucratic red tape your contributions shape the company.
  

• Amazing Clients & Team: Work daily with interesting clients (from business leaders to expatriates) and a team that is passionate supportive and fun. We may be small but we celebrate wins big time expect the occasional team lunch or coffee with the boss!
  

• Competitive Compensation: We offer a competitive salary for a junior role in Nairobi. We believe in rewarding hard work and commitment.
  

(Nestara is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.)