Technical Security Incident Manager
Technical Security Incident Manager
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1 Vacancy
Job Description
Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained strong double-digit growth over the past several years and is backed by Insight Venture Partners ) a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000 Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions go to and for more information on Kaseyas culture please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
Location: Orlando FL
Job Title: Technical Security Incident Manager
Job Type: Full-time
WHAT YOULL DO:
As a Technical Security Incident Manager at Kaseya you will take ownership of supporting our customer service organization in all matters related to product and infrastructure security. You will oversee incident response for security-related issues within our support environment and provide technical leadership to ensure best practices are implemented and followed. This pivotal role will see you working cross-functionally across Kaseya to secure products mitigate risks and drive resolution of complex security incidents.
KEY RESPONSIBILITIES:
Incident Management: Lead the development implementation and ongoing management of an incident response plan that encompasses all Kaseya product-related security events. Manage real-time security incidents through containment eradication and recovery phases.
Technical Expertise: Provide advanced security-related technical support to the customer service organization. Guide troubleshooting and resolution for customer security issues involving Kaseyas network appliances backup software RMM tools and other product lines.
Security Best Practices: Define document and maintain security best practices and guidelines tailored to Kaseyas products. Empower Technical Support Experts with the tools and knowledge they need to secure customer IT environments.
Security Risk Assessment: Continuously evaluate security risks in customer interactions and product functionality. Coordinate with cross-functional teams to address vulnerabilities and enforce proactive mitigation strategies.
Collaboration: Work closely with Product Development and Application Security teams to ensure secure-by-design practices are built into our products and support operations.
Post-Incident Analysis: Conduct root cause analysis of security incidents generate detailed incident reports and recommend process improvements to avoid recurrence.
Security Awareness: Drive a culture of security awareness across the support organization. Deliver internal training distribute security threat updates and ensure front-line staff are security-conscious.
Compliance Support: Ensure alignment with industry security standards and regulatory frameworks (e.g. SOC 2 GDPR CCPA). Assist with audit preparation and security assessments.
WHAT YOULL BRING:
A Bachelors degree in Computer Science Information Security or a related field or equivalent practical experience.
Relevant certifications such as CISSP CISM or GIAC (preferred).
4 years of experience in technical support or security operations with demonstrated incident management experience.
Deep understanding of cybersecurity principles IT infrastructure and endpoint security technologies.
Familiarity with Kaseyas product suite including remote monitoring & management (RMM) backup and network tools.
Strong analytical and forensic investigation skills.
Excellent written and verbal communication skills with the ability to explain technical issues to both technical and non-technical audiences.
Proven ability to lead cross-functional teams in high-pressure situations.
WHY YOULL LOVE THIS ROLE:
Youll play a central role in shaping and safeguarding Kaseyas global support operations from evolving cyber threats.
Collaborate with some of the brightest minds in security engineering and product development.
Work on mission-critical incidents that directly impact customer success and trust.
Thrive in a fast-paced high-growth tech environment with room to advance your security career.
Enjoy flexibility autonomy and the opportunity to make a tangible difference in a global organization.
Benefit from competitive compensation full benefits ongoing training and a security-first culture.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.
Required Experience:
Manager
Employment Type
Full Time
