User Experience Specialist - Marketing, Marlboro or Chelmsford, MA, Hybrid, Full-Time
User Experience Specialist - Marketing, Marlboro or Chelmsford, MA, Hybrid, Full-Time
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Schedule
Mon - Fri: 8 AM - 5 PM (40 Hours)
What Youll Do
Summary/Objective:
The role is responsible for championing the experience strategy of the credit union by collaborating with senior stakeholders across the organization to balance member needs with the business goals of the credit union while advocating for member-centric design principles across the organizations web mobile app and other applications This role will partner with internal clients to define the desired experience for the end user and conduct the research and strategic planning necessary to bring that experience to life in collaboration with UI designers and developers. This individual will also through observation and quantitative and qualitative analysis audit existing experience and prototype solutions to user pain points. Overall this position will help to make our experiences user-friendly accessible functional and consistent.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Advocates for the end user to ensure that digital product and design decisions are aligned with user expectations.
- Leverages expert knowledge in user-centered design principles to design and prototype visual mocks wireframes and concepts to the highest possible standards.
- Builds simple beautiful and usable experiences by placing the member first while balancing business and regulatory compliance requirements.
- Create and maintain user experience documentation such as competitive site analyses user scenarios and flows detailed functional wireframes interaction notes and interactive prototypes.
- Plans and executes research and usability studies through in-person and remote qualitative tools to create a new understanding of members needs and expectations.
- Analyzes data from market research customer feedback and AI analysis to determine new connections that inform the creation and optimization of the UX.
- Periodically present and report to executive management on infrastructure changes and initiatives.
- Be highly communicative and responsive all stakeholders while managing a large volume of projects.
- Perform other job-related duties as assigned by Managers(s).
What Youll Need
Education and Experience Requirements:
- 1-3 years combined experience in UX Design digital product usability or digital marketing.
- Bachelors degree in marketing computer science design or another applicable field preferred.
- Experience working in managing content publishing and moderating a site in Adobe Experience Manager.
- Proficiency in Adobe XD Sketch or InVision Figma
- Proficiency in Microsoft Office (Word Excel PowerPoint Outlook) and macOS operating system.
What We Do
DCU is the largest credit union headquartered in New England serving more than one million members in all 50 states. With over 1900 team members we strive to make DCU a great place to work with an excellent work-life balance and a community that cares.
DCU is an equal opportunity employer and we value diversity inclusion and equity at our company. We evaluate qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.
If youre applying for a job and need a reasonable accommodation for any part of the employment process please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
DCU is not currently offering Visa transfer/ sponsorship for this position.
#INDMI #LI-HYBRID #LI-JL1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
