Automotive Service Advisor - Ford
Automotive Service Advisor - Ford
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Salary Not Disclosed
1 Vacancy
Job Description
The Hinderer Difference
At Hinderer Motor Company were more than just a dealership were a family-driven organization that values people passion and purpose.
Our mission is simple: to create first-class experiences that excite and inspire whether for our clients or our associates. At each of our stores we foster a welcoming environment where everyone feels valued and supported. We believe in going above and beyond to make a difference because excellence isnt just a goal its our way of life.
Guided by our core values ofClient CareIntegrityContinuous Improvement andPassion were committed to doing whats right for our clients our associates and our community. Every day we strive to deliver joy satisfaction and unforgettable moments ensuring that Hinderer Motor Company is a place where dreams move forward.
We love what moves you!
About the Role: Service Advisor
Overview
The Automotive Service Advisoris responsible for building strong customer relationships and selling the technicians time. They greet and consult customers on service needs perform a thorough vehicle walk around inspection as part of the write-up sell and up sell services by emphasizing value keep customers updated on services field all live service calls and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.
Duties & Responsibilities
- Advises customers about necessary service for routine maintenance.
- Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
- Confers with customers about inspection results recommend corrective procedures and prepare work order for needed repairs.
- Maintains high customer satisfaction standards & handles customer complaints.
- Prepares a repair order showing time cost and labor estimates for service.
- Explains the work performed and the repair order charges to the customer.
- Schedules service appointments.
- Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
- Refers to service history inspects vehicle and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Obtains customers signature on repair order; provides customer with a copy.
- Establishes customers method of payment. Obtains credit approval if necessary.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
- Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
- Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
- Handles telephone inquiries regarding appointments and work in process.
- Inspects all vehicles for body work informs customer if work is needed and provides an estimate for body work.
- Maintains a professional appearance.
- Keeps work area clean and other tasks as assigned.
Job Requirements
- Must be able to satisfactorily complete a background check inclusive of drug screening.
- Must have a valid drivers license and be eligible for auto insurance coverage under our company plan.
- Must be able to satisfy I-9 requirements.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
