Manager, Digital Channel Enablement
Manager, Digital Channel Enablement
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Job Description
Requisition ID: 227142
Join a purpose driven winning team committed to results in an inclusive and high-performing culture.
As the Manager Digital Channel Enablement you will play a key role in executing the Banks digital strategy by managing and scaling cross-channel programs and capabilities. You will lead initiatives that reduce friction enhance client-centric experiences and improve operational efficiency across mobile web and emerging digital platforms. Working at the intersection of business technology and design youll help drive growth innovation and seamless digital interactions. Youll be responsible for execution of digital-first interactions capabilities and transformation initiatives to enhance operational efficiency and business growth.
Is this role right for you In this role you will:
- Lead the delivery of digital initiatives focused on self-service onboarding payments and other critical client journeys
- Execute mobile-first scalable capabilities that improve digital adoption conversion and engagement
- Apply agile practices and design thinking to accelerate delivery and iteration
- Partner with product tech marketing data and frontline teams to align initiatives with client needs and business goals
- Act as a central connector between digital business lines compliance security and performance teams
- Leverage analytics and behavioral data to inform decision-making optimize experiences and track KPIs (e.g. digital adoption NPS conversion)
- Collaborate with insights teams (Performance GBCI CX Advocacy) to measure and communicate impact
- Ensure all digital initiatives meet enterprise standards for security accessibility privacy and compliance
- Create and manage leadership reporting risk logs planning timelines and readiness materials for feature and capability planning and launches
- Explore new technologies and digital trends (e.g. automation AI-driven interactions advanced analytics) to enhance client experiences
- Surface and execute forward-looking strategies to scale channel capabilities and accelerate digital growth
- Understand how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions
Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have:
- Post-secondary education in Business Computer Science or a related field
- Previous work experience focused in digital growth and transformation preferably in a high-growth consumer industry
- Proven knowledge of digital capabilities and experience deploying digital solutions
- Strong analytical skills with a results oriented and data-driven approach to decision making based on related KPIs and metrics
- Strong communication and presentation skills
- Proven ability to lead and collaborate on projects cross-functionally
- The ability to design and navigate through conflicting priorities turning ambiguity into clarity in a fast-changing environment
- Familiarity with human-centered design understanding the methodology behind creating amazing user workflows and excellent digital client experiences
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.
At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.
Required Experience:
Manager
Employment Type
Full Time
