Client Services and Support Analyst
Client Services and Support Analyst
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Job Description
We are looking for a Client Services and Support Analyst to provide advice and ongoing support for all operational enquires. Client services operations manages incident and delivers excellent and cost-efficient operational services to ensure customer satisfaction risk management and compliance.
Key accountabilities
Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner
Provide client support and follow up all questions or issues until resolution regularly inform the client of progresses notably when in depth analysis is needed
Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.
Drives continuous improvement of process and practices assess and select improvement opportunities that provide long-term value and minimize operational risks
Contribute to operation enhancement projects review of specifications and creation of terms of reference on coming products and initiatives support to clients for the developments and tests execution of conformance tests with the clients
Your profile
Strong financial background and a good knowledge / understanding of the various activities of Euronext direct & indirect client base.
Prior relevant Client Services experience
High standards of service delivery to clients and ability to create strong relationships
Strong analytical and organization skills and problem-solving attitude
Experienced with project management and ability to monitor
Strong verbal communication skills both internally and externally
Euronext Values
Unity
We respect and value the people we work with
We are unified through a common purpose
We embrace diversity and strive for inclusion
Integrity
We value transparency communicate honestly and share information openly
We act with integrity in everything we do
We dont hide our mistakes and we learn from them
Agility
We act with a sense of urgency and decisiveness
We are adaptable responsive and embrace change
We take smart risks
Energy
We are positively driven to make a difference and challenge the status quo
We focus on and encourage personal leadership
We motivate each other with our ambition
Accountability
We deliver maximum value to our customers and stakeholders
We take ownership and are accountable for the outcome
We reward and celebrate performance
We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race gender age citizenship religion sexual orientation gender identity or expression disability or any other legally protected factor. We value the unique talents of all our people who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
Additional Information
This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks projects.
Required Experience:
IC
Employment Type
Full-Time
