Service Officer, Lending Services (12 months contract) - Tahoe

Requisition ID: 228319

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

Purpose

Contributes to the overall success of the Lending Services business unit by ensuring specific individual goals plans initiatives and assigned tasks are executed/delivered in support of the teams business strategies and objectives. Ensures all activities conducted with a high degree of accuracy follow governing regulations internal policies and procedures.

Is this role right for you In this role you will:

• Champions a client-driven culture to deepen client relationships and leverage broader Bank relationships systems and knowledge.
• Preparation and execution of intricate security and Business Banking documents to meet the requirements stipulated by the Banks policies and procedures to support the fulfillment of new and the ongoing maintenance amendment and service activities of lending products & services (including instructions to lawyers appraisers and other contacts as applicable).
• Maintains up-to-date knowledge and understanding of relevant Commercial and Small Business products processes and policies including completing internal training and reviewing appropriate news items and publications.
• Participates as an active partner and initiates changes by collaborating with stakeholders and business lines to resolve issues remove roadblocks reduce costs and improve services.
• Responds promptly and effectively to service inquiries concerns and complaints from Banking partners with the ability to:
  • Resolve servicing issues and reduce business and client impact with managerial direction as required.
  • Analyze situations and present sound recommendations and decisions to overcome any obstacles and escalating if required.
  • Facilitate decision making processes by providing timely meaningful and easily available data.
• Understand how the Banks risk appetite and risk culture should be considered in daily activities and decisions.
• Contributes to the overall Pulse Score by championing opportunities to enhance the customer experience.
• Actively pursues effective and efficient operations of respective areas while ensuring the adequacy adherence to and effectiveness of business controls to meet obligations with respect to operational risk regulatory compliance risk AML/ATF risk and conduct risk including but not limited to responsibilities under the Operational Risk Management Framework Regulatory Compliance Risk Management Framework AML/ATF Global Handbook and the Scotiabank Code of Conduct.
• Champions a high-performance environment and contributes to an inclusive work environment.
• Perform other related duties as assigned.

What you will be doing

• Operatesindependentlyto execute the fulfillment and maintenance of Commercial and Small Business lending products & serviceswithinassignedauthorities/limits.
• Reviews assesses and processes high volumes of standard/non-standard credit service and support customer transactions.
• Processing for deals (size and respective limits will vary subjected to segment and tasks).
• Acts as a dedicated subject matter expert providing timely resolution to clients and business partners on all Commercial and Small Business lending products services tools systems procedures etc.
• Recognizes and identifies knowledge gaps and performance concerns and addresses/reports these observations through the appropriate escalation process.
• Taking responsibility for client and partner inquiries concerns or complaints and presenting solutions or alternatives
• Business Units supported include and not limited to: Commercial Banking Small Business Global Risk Management Payments & Cash Management Audit Trade services Scotia Leasing Real Estate Banking Client Services and Solutions Cash Management Call Centre and other units (as applicable).
• Provides national coverage between the hours of operation (7 a.m. 8 p.m. Eastern Standard Time). Shifts may vary.
• Assist in identifying and implementing efficiency-focused improvements to operating procedures and/or systems to meet Bank regulations operational effectiveness and overall process simplification Participates in cross-training to broaden skillsets across different areas.

Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have:

• Post-Secondary Education
• Minimum of 2 years of relevant working experience (Commercial / Small Business) in Financial Services or related industry.
• Proven customer service skills as well as flexibility to adapt to changing environments.
• Experienced and knowledgeable of Business Banking credit as it applies to the Corporate Commercial and Small Business Banks policies & procedures products & services and security & collateral documentation.
• Strong knowledge and experience in the setup and execution of onboardingaccountsproducts & services and loan/funding.
• Fluency in English (written & verbal) and Organizational Skills.
• Working knowledge of Microsoft Office (Excel Word and Outlook).

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence.
• Limited travel may be required.
• Can experience significant fluctuations in volumes of work or unexpected events (e.g. system interruptions) which may require overtime.
• Works in a constantly changing environment.
• Role requires shift changes and rotations to accommodate operational requirements planned vacation relief and unplanned absences.

Location(s): Canada : Ontario : Mississauga

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.