EUC Refresh Engineer 12 months FTC
EUC Refresh Engineer 12 months FTC
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Job Description
This role is 100% on-site and does not allow for remote working.
We are seeking an EUC Refresh Engineer to support a large-scale laptop refresh project within a complex and busy healthcare environment. The primary objective of this role is to ensure a smooth and seamless migration of end users from their existing laptop hardware to new devices. This will be delivered through scheduled Laptop Clinics run on-site.
Key Responsibilities
Pre-staging: Configure and prepare new laptop devices ahead of deployment.
End User Support: Deliver 1:2:1 support sessions during scheduled clinic appointments guiding end users through the setup of their new device and ensuring a smooth transition of critical applications.
User Experience: Ensure users are fully operational on their new laptops within 30 minutes of their appointment start time.
Collaboration: Work closely with the Project Manager to coordinate clinic flow and manage end-user arrivals.
Asset Management: Complete governance tasks to accurately update the Configuration Management Database (CMDB) for effective asset tracking.
Disposal: Manage the secure and compliant disposal of old laptop assets in line with customer requirements.
Qualifications :
Previous experience in EUC (End User Computing) support IT refresh or device deployment projects.
Strong communication and customer service skills with the ability to provide patient and clear 1:2:1 support.
Ability to work efficiently in a structured time-sensitive clinic environment.
Familiarity with asset management and governance processes.
Must hold BPSS clearance (no higher clearance such as SC is required).
Flexibility to work on-site full-time with potential overtime as required.
Additional Information :
We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100% but would still be a great fit for role please get in touch.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
