Global Communications Manager
Global Communications Manager
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Job Description
Responsibilities:
Strategic Communications Planning:
Develop and execute a global communications strategy aligned with GBS objectives and enterprise priorities.
Translate complex business objectives into clear compelling messaging that supports organizational alignment and business outcomes.
Internal Communications:
Drive the development and delivery of engaging consistent and clear communications across GBS globally to foster awareness alignment and adoption of programs policies and cultural initiatives.
Maintain clarity consistency and alignment of messaging across all internal channels to strengthen understanding and engagement.
Customer Communications:
Partner closely with GBS leadership to develop clear transparent communications for internal customers that align with our vision to drive operational excellence and deliver measurable value.
Leadership & Change Communications:
Collaborate with GBS leadership to develop and deliver compelling executive messaging strategic updates leadership announcements and impactful town hall communications.
Branding & Positioning:
Strengthen and elevate the GBS brand both internally and externally by showcasing its impact innovation and strategic value through compelling storytelling success narratives targeted campaigns and thought leadership initiatives.
Channels & Content Management:
Manage and continuously optimize internal communication channelsincluding intranet newsletters digital signage and videoto maximize reach and engagement.
Lead the development of high-quality content such as articles speeches videos and presentations that align with strategic priorities.
Collaboration & Stakeholder Engagement:
Build strong relationships with HR Corporate Communications Site Leaders and Functional Leads to ensure cohesive and integrated messaging.
Serve as a trusted communications advisor to key stakeholders across the organization.
Facilitate two-way communication by encouraging feedback loops and measuring communication effectiveness to continuously improve engagement.
Minimum Requirements:
- Bachelors degree in Communications Public Relations Marketing or related field
- At least 8 years experience in corporate communications preferably in a global shared service GBS or multinational organization
- Proven experience in leading internal and executive communications in complex matrixed environments
- Exceptional writing editing and storytelling skills
- Strong understanding of change management and employee engagement principles
- Experience with communication tools such as SharePoint MS Teams and video editing platforms is a plus
- Ability to manage multiple stakeholders across time zones and geographies
- Strategic mindset with hands-on execution capabilities
Employment Type
Full Time
