Communications Operator Representative Nights
Communications Operator Representative Nights
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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Nights at MGH Main Campus!
Friday (11p-730a) and Saturday(11p-730a) Holidays
20 hours per week. The remaining 4 hours will be filled on based off of business needs are during the week.
Job Summary
The OpportunityThe Operator Rep is vital to the Digital Team and responsible for facilitating proficient operation of a hospital communication system.
-Performs various clerical duties and operate computer equipment including the switchboard console alphamate pager voice-paging system portable radios and cellular telephone and provide information to callers and visitors.
-Handles both incoming and outgoing calls with speed and accuracy.
-Demonstrates familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required. Code situations include but are not limited to medical emergency security alert fire and disaster.
-Acts as central control for mobile pagers take and relay messages as required.
-Responds to various alarm systems located at the switchboard.
-Issue keys that are kept at the switchboard to authorized personnel. Maintain an accurate log as to the disposition of these keys.
-Compiles on-call information for hospital personnel and all meetings scheduled in the building.
-Resolves basic discrepancies and refer all others to the appropriate department.
Qualifications
- High School Diploma or Equivalent required
- Exceptional Customer Service skills required
- Customer service or call-center experience 2-3 years preferred
Skills for Success
- Strong inter-personal and phone skills.
- Commitment to demonstrate consistent outstanding customer service.
- Confident to quickly assess situations and make reasonable judgement decisions.
- Must be able to prioritize and organize quickly.
Additional Job Details (if applicable)
Working Shifts Required
- Overnight shift on Blake 15 Fruit Street: Friday (11p-730a) and Saturday(11p-730a) Holidays
- 20 hours per week. The remaining 4 hours will be filled on based off of business needs are during the week.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.36 - $22.34/HourlyGrade
1EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
