Copy of Sr Program Manager - Scaled Success, Field Strategy
Copy of Sr Program Manager - Scaled Success, Field Strategy
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Job Description
LinkedIn is looking for a Program Manager to support the ongoing evolution of our Digital Customer Success strategies. This role is responsible for creating new programs and evolving existing ones to 1) drive customer adoption and health at scale in partnership with Field and CS teams and 2) ensure that Field Sales teams and Customer Service reps are fully informed on and empowered by our Digital Customer Success work.
The successful candidate will be a natural relationship builder with great communication skills and will be effective in working cross-functionally to shape and deliver projects or programs globally across multiple stakeholder groups. This role will partner internally with cross-functional teams especially Field Sales Customer Service and Marketing as well as colleagues in Digital Customer Success. Successful candidates are also self-motivated and comfortable working autonomously. They will design the portfolio of programs needed to achieve shared stakeholder goals.
Key Responsibilities:
Develop and execute internally focused programs for Field sales and Customer Service reps designed to maximize those teams ability to leverage existing digital customer success work.
Set clear program goals in alignment with stakeholders and build measurement strategies for the work.
Track key success metrics (e.g. Field and CS engagement and adoption as well as downstream business metrics such as customer adoption customer health churn rate) and adjust strategies based on insights.
Build and test scalable automated engagement workflows to inform and empower Field sales and Customer Service reps on digital customer success work.
Leverage customer data and behavioral analytics to identify key churn indicators and adjust program portfolio to continuously maximize customer retention.
Build channels for Field and CS feedback and adjust program portfolio as needed.
Stay up-to-date on the latest trends in customer success product-led growth and digital engagement strategies.
Qualifications :
Required Skills & Experience:
5 years of experience in lifecycle marketing product-led growth growth marketing or a related field.
Proven track record of using digital engagement strategies to improve customer retention.
Analytical skills and experience with data-driven decision-making.
Communication and collaboration skills with the ability to work cross-functionally.
Preferred Qualifications:
Experience with customer engagement tools (e.g. HubSpot Gainsight Intercom ChurnZero Braze or similar).
Experience working in a SaaS or subscription-based business model.
Knowledge of SQL or basic data querying for customer insights.
Familiarity with AI-driven personalization and automation techniques.
Experience in UX writing or crafting compelling customer communication.
Experience executing programs on a global scale
Suggested Skills:
Project Management
Stakeholder Management
Data Analysis
Customer Enablement
Digital Customer Success
LinkedIn is committed to fair and equitable compensation practices.
The pay range for this role is $112000 - $182000. Actual compensation packages are based on several factors that are unique to each candidate including but not limited to skill set depth of experience certifications and specific work location. This may be different in other locations due to differences in the cost of labor.
The total compensation package for this position may also include annual performance bonus stock benefits and/or other applicable incentive compensation plans. For more information visit Information :
Equal Opportunity Statement
We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race color religion creed gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other legally protected class.
LinkedIn is committed to offering an inclusive and accessible experience for all job seekers including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
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Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
- Documents in alternate formats or read aloud to you
- Having interviews in an accessible location
- Being accompanied by a service dog
- Having a sign language interpreter present for the interview
A request for an accommodation will be responded to within three business days. However non-disability related requests such as following up on an application will not receive a response.
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by LinkedIn or (c) consistent with LinkedIns legal duty to furnish information.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance LinkedIn will consider for employment qualified applicants with arrest and conviction records.
Pay Transparency Policy Statement
As a federal contractor LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Work :
No
Employment Type :
Full-time
Employment Type
Full-time
