Front Office Executive
Front Office Executive
Posted on :
19-06-2025
Employer Active
1 Vacancy
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Job Description
Primary Responsibilities
- Supervise the overall functioning of the Reception ensuring an efficient and effective operation.
- To train the Reception team.
- Ensure to perform the tasks as per the standards which include daily administration meeting and greeting visitors dealing with queries and complaints and booking rooms.
- Maintain high standards of customer service at the Reception so that customers expectations are consistently exceeded.
- Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.
People Management
- Promote Guest Relations and services.
- Assign responsibilities to the team as & when required.
- Ensure that the team attends all the training courses that are offered by the Management.
- Ensure that the team has been trained for all safety provisions.
- Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
Operational Management
- Required to maintain and improve the departments efficiency through the training and development of the team.
- Ensure seamless co-operation with all related departments to ensure appropriate service delivery standards are met.
- Ensure that the reception team is fully aware of their roles and carry out duties conforming to the Procedure Manual.
- Display a proactive approach in implementing initiatives to provide an improved service in all areas.
- Handle additional responsibilities as and when delegated by the Management.
- Ensure quality in all aspects of the job.
- Maintain records of all banquet functions in Novotel Hyderabad Airport.
- Liaise with other departments for the effective resolution of day-to-day administrative and operational issues.
- Supervise and monitor the activities of reception ensuring quality customer service.
- Ensure to maintain Front Office log book and shift reports.
- Ensure all guests receive a swift smooth professional and friendly check in and check out.
Qualifications :
Knowledge and Experience
- Diploma in Tourism / Hospitality Management
- Minimum 1 year of relevant experience
- Excellent reading writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
Competencies
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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