Office Manager
Office Manager
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1 Vacancy
Job Description
Office Manager Hawthorne Quality Pet Care (Lawndale CA)
We are seeking a dedicated Office Manager to join our leadership team at Hawthorne Quality Pet Care a privately owned veterinary practice committed to exceptional patient care and client satisfaction. This position is a cornerstone of our clinics operations ensuring compliance managing staff overseeing daily workflow and supporting our mission to serve our communitys pets and the people who love them.
This role requires a hands-on leader who understands every aspect of clinic operations from client relations to compliance and who thrives in an environment where no two days are the same.
Key Responsibilities
Leadership & Staff Management
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Lead and mentor the clinic team in all daily tasks (morning afternoon evening) collaborating with the Operations Manager to refine workflows and position-related responsibilities.
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Personally train staff rather than delegating to outside vendors ensuring consistent quality and adherence to best practices.
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Manage staff scheduling to minimize overtime ensure proper meal breaks and allow early departures during slow periods.
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Build team morale maintain updated SOPs and position binders and create a positive collaborative work environment.
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Drive clinic initiatives such as marketing campaigns promotions and policy implementation.
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Partner with the Doctor on purchasing decisions process improvements and new ideas.
Operations & Clinic Flow
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Set measurable goals for clinic performance based on historical data and our mission/vision (e.g. appointment flow dental frequency average transaction value).
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Design strategies to achieve these goals such as improving service bundles or training assistants on client care plan presentations.
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Monitor and maintain patient flow stepping in when bottlenecks arise whether in rooming clients or assisting directly with veterinary assistant duties.
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Support the Doctor with accurate service quotes especially for complex surgeries or extended hospitalizations.
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Create and implement SOPs for team efficiency (e.g. pharmacy workflows CSR client engagement training EMR best practices).
Client Relations
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Uphold our philosophy of working with clients to provide care they might not otherwise access balancing compassion with financial responsibility.
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Resolve client concerns when escalation beyond staff or the doctor is needed.
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Manage financial discussions including payment arrangements CareCredit ScratchPay and delinquent accounts.
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Maintain the facilitys cleanliness and visual appeal for both clients and staff.
Human Resources
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Collaborate with the HR Manager and the Doctor on hiring performance evaluations promotions disciplinary actions and terminations.
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Mediate staff disputes and maintain a respectful productive work environment.
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Develop and enforce company policies regarding breaks cell phone use dress code professional conduct and task completion during slower times.
Qualifications
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Passion for helping people and their pets.
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Minimum 3 years of veterinary clinic experience.
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Minimum 1 year of leadership or management experience.
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Proficient in veterinary software (Shepherd preferred) and adaptable to new systems.
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Highly organized detail-oriented and disciplined with strong time management skills.
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Punctual with an awareness of clinic flow and the ability to keep operations on track.
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High school diploma or G.E.D. required; Associates or Bachelors degree preferred.
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Strong soft skills: negotiation emotional intelligence patience and problem-solving.
Position Details
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Job Type: Full-time
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Schedule:
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Clinic open SundayWednesday; Thursdays reserved for administrative duties.
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Must be available every Sunday (except scheduled PTO) non-negotiable.
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Location: On-site working from the CM office in the treatment area for daily team engagement (private office available for meetings).
Benefits
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Employee discount
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Supplemental insurance options
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Uniform allowance
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Paid time off
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Bonus structure
If you are a motivated detail-oriented leader ready to help guide our clinic to continued success wed love to meet you.
Employment Type
Full Time
