Technical Project Leader (TPMO)
Technical Project Leader (TPMO)
Posted on :
19-06-2025
Employer Active
1 Vacancy
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Job Description
KEY RESPONSIBILITIES & DESIRED SKILLS
- Oversee multiple project activities associated with the onboarding of major clients and migrating existing clients to new products and services
- The necessary organization facilitation and leadership attributes to successfully satisfy customer and Sutherland-generated requirements
- Familiarity with managing procurement and tools such as Ariba
- Use of Project Management and collaboration solutions such as Smartsheet (or equivalent) A working knowledge of SharePoint & Webex
- Skilled in Networking (VPN/Connectivity/Access Control) IVR Telecom Dialer Recording Technologies (vendors & products)
- Prior experience in the BPO infrastructure and/or technology operations preferred
- Knowledge of Avaya and Genesys as well as Omnichannel technology Platforms is a must
- Experience with OCI Azure Coral Active Cisco UCCE Google Cloud and GKE OR similar technologies would be an asset
Project Management Responsibilities:
- Oversee all communications throughout each project
- Manage IT Telecom and Development resources to completing voice and data-based requirements
- Document and execute upon specific requirements associated with new product program/LOB launches; manage major change requests
- Develop and test operational contingency plans for new and existing programs
- Assist the business development team in growing existing accounts and in closing critical business items such as statements of work and master service agreements
- Ensure there are zero client escalations
- Be able to establish cadence for regular meetings to meet required due dates and to maintain strong collaboration and coordination across project team members supported by preparing and issuing Meeting minutes in a timely manner
- Create develop and assemble presentations as needed
- Perform internet-related client and industry research
Professional Services Support Responsibilities:
- Support and manage projects on behalf of IT
- Partner closely with project team members to drive quality results and deliverables
- Ensure all required deliverables are of high quality and completed to support hand off to Operations and stored appropriately on SharePoint
Supervisory Responsibilities:
- Identify tasks and request resources from functions to be assigned to project team then work in matrix management to ensure completed work is of high quality and within project deadlines.
- Working outside normal hours may be required as project needs dictate
- Partner with other Project Managers on migrating our clients to new solutions
Qualifications :
QUALIFICATIONS
- Bachelors degree is required. Masters degree preferred.
- 5-10 years of technical-based project management experience specifically performing client launch type work within a BPO environment/industry
- Excellent client-facing and interpersonal skills
- PMI membership and PMP Certification is preferred
- Fluent in English both written and spoken
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Key Skills
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