CRM Technical Lead

WHY JOIN ALO

Mindful movement. Its at the core of why we do what we do at ALOits our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat making their lives and their communities better. Thats the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

The CRM Technical Lead will be responsible for overseeing the design implementationand maintenance of the companys Customer Relationship Management (CRM) role involves leading a team of developers collaborating with business and technologystakeholders to gather requirements and ensuring that the CRM system integrates seamlesslywith other business applications to support customer experience sales and marketinginitiatives.

Key Responsibilities:

Technical Leadership

Lead and manage the CRM development team providing technical direction and mentorship.

Oversee all CRM system architecture configuration monitoring and customization.

Stay updated on new CRM technologies and trends implementing improvements as needed.

CRM System Management

Ensure the CRM platform is effectively configured to meet business needs.

Develop implement and maintain integration between the CRM and othersystems (e.g. ERP marketing automation third-party tools).

Lead upgrades patches and regular system maintenance.

Stakeholder Collaboration

Work closely with sales marketing and customer service teams to gatherbusiness requirements and translate them into technical solutions.

Communicate technical issues project timelines and risks to non-technicalstakeholders.

Development and Customization

Lead the design development and testing of custom CRM features includingworkflows dashboards and reporting.

Ensure data quality and integrity by setting data governance standards.

Create and maintain technical documentation for system configurations andcustom development.

Project Management

Manage CRM projects from inception through delivery including scoping scheduling and resource allocation.

Ensure CRM initiatives are delivered on time within scope and within budget.

Conduct post-implementation evaluations to ensure system stability and identify opportunities for continuous improvements.

Skills and Qualifications

Bachelors degree in Computer Science Information Technology or a related field.

5 years of experience in CRM development and architecture with at least 2 years in a Technical Lead role.

Strong knowledge of CRM platforms (e.g. Salesforce Zoho Gladly HubSpot)

Expertise in integration technologies (e.g. APIs web services).

Proficient in programming languages relevant to the CRM platform (e.g. pythonJavaScript).

Experience with chatbots AI implementations is a plus.

Experience with database management and reporting tools.

Strong problem-solving skills and ability to work under pressure.

Excellent communication and leadership skills.

Experience with Agile/Scrum project management methodologies.

Knowledge of marketing automation and customer service tools.

The base salary range for this position is $180000-$200000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location experience and performance. As such on occasion and when applicable there is the possibility that the final agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the companys total rewards package for exempt employees. Other rewards may include performance bonuses long term incentives a PTO policy and many other progressive benefits.