CRM Technical Lead
CRM Technical Lead
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Salary Not Disclosed
1 Vacancy
Job Description
WHY JOIN ALO
Mindful movement. Its at the core of why we do what we do at ALOits our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat making their lives and their communities better. Thats the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
The CRM Technical Lead will be responsible for overseeing the design implementation
and maintenance of the companys Customer Relationship Management (CRM) platform.
This role involves leading a team of developers collaborating with business and technology
stakeholders to gather requirements and ensuring that the CRM system integrates seamlessly
with other business applica;ons to support customer experience sales and marketing
initiatives.
Key Responsibilities:
Technical Leadership
Lead and manage the CRM development team providing technical direc;on andmentorship.
Oversee all CRM system architecture configuration monitoring and customization.
Stay updated on new CRM technologies and trends implementing improvements as needed.
CRM System Management
Ensure the CRM platform is effectively configured to meet business needs.
Develop implement and maintain integration between the CRM and othersystems (e.g. ERP marketing automation third-party tools).
Lead upgrades patches and regular system maintenance.
Stakeholder Collaboration
Work closely with sales marketing and customer service teams to gatherbusiness requirements and translate them into technical solutions.
Communicate technical issues project timelines and risks to non-technicalstakeholders.
Development and Customization
Lead the design development and testing of custom CRM features includingworkflows dashboards and reporting.
Ensure data quality and integrity by setting data governance standards.
Create and maintain technical documentation for system configurations and
custom development.
Project Management
Manage CRM projects from inception through delivery including scoping scheduling and resource alloca;on.
Ensure CRM initiatives are delivered on ;me within scope and within budget.
Conduct post-implementation evaluations to ensure system stability and identify opportunities for continuous improvements.
Skills and Qualifications
Bachelors degree in Computer Science Information Technology or a related field.
5 years of experience in CRM development and architecture with at least 2 years in a Technical Lead role.
Strong knowledge of CRM platforms (e.g. Salesforce Zoho Gladly HubSpot)
Expertise in integration technologies (e.g. APIs web services).
Proficient in programming languages relevant to the CRM platform (e.g. python
JavaScript).
Experience with chatbots AI implementations is a plus.
Experience with database management and reporting tools.
Strong problem-solving skills and ability to work under pressure.
Excellent communication and leadership skills.
Experience with Agile/Scrum project management methodologies.
Knowledge of marketing automation and customer service tools.
Employment Type
Full Time
